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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship-building capabilities with clients through proactive outreach and effective communication. Maintains thorough knowledge of banking products and services, including digital offerings, to meet customer needs and ensure operational excellence.
Highest-signal resume keywords
NMLS RegistrationRetail Banking ExperienceCustomer Service SkillsDigital Product ProficiencyRelationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Banking Products KnowledgeAccount OpeningTransaction ProcessingService Request CompletionCredit Application Submission
Soft Skills
Interpersonal SkillsEffective CommunicationProactive OutreachClient Engagement
Tools & Technologies
Digital Banking ServicesSelf-Service Technologies
Certifications & Qualifications
NMLS Registration
Industry Keywords
Financial ServicesConsumer BankingBusiness BankingU.S. Bank PoliciesCode of Ethics
About the role
Key responsibilities & impact- Build relationships with customers through in-person, appointment-based, and virtual channels
- Assess and attend to customers’ banking needs
- Obtain and process customer and account information
- Demonstrate and educate clients on available deposit and loan products and services
- Recommend solutions based on each customer’s goals and needs
- Build and foster client relationships through proactive outreach and follow-up
- Identify solutions for new and existing clients by engaging and communicating with clients
- Maintain working knowledge of consumer and business banking products and services, including digital products and services
- Greet clients and process basic transactions
- Develop collaborative partnerships with branch team members and partners
- Open new consumer and business accounts
- Complete service requests and submit credit applications
- Educate clients on emerging and self-service digital products and services
- Leverage available resources and technologies to optimize client experience and serve clients with operational excellence and accuracy
- Work primarily from the Virginia, MN branch and travel to the Hibbing, MN branch as needed
Requirements
What you’ll need- High school diploma or equivalent
- Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- Required NMLS registration process includes a criminal background and credit check
- Must meet and maintain NMLS registration requirements, including a satisfactory criminal and credit record
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Thorough knowledge of applicable bank and branch policies, procedures and support systems
- Proven customer service and interpersonal skills
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Experience in the financial services industry preferred
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
