Gateway Support Representative

U.S. Bank

. Handle inbound technical support calls from merchants and business clients.

Posted 9/18/2026full-timeRemote • Colorado • United StatesJunior💰 $20 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and troubleshooting for payment systems and software, with strong communication skills to assist non-technical users. Proven ability to manage multiple tasks effectively while maintaining high customer service standards.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Software IssuesPayment Systems SupportStrong Verbal CommunicationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportCall Center ExperienceHelp Desk ExperienceSoftware DiagnosisHardware DiagnosisMultitaskingDocumentationTechnical TrainingPayment Gateway Support

Soft Skills

Problem-SolvingEffective CommunicationCustomer InteractionTeam CollaborationHigh-Pressure Situations

Certifications & Qualifications

Technical Certifications

Industry Keywords

Payment SystemsPoint-of-Sale SystemsFinancial Services TechnologyMerchant ServicesU.S. Bank Policies

About the role

Key responsibilities & impact

Handle inbound technical support calls from merchants and business clients.
Diagnose and troubleshoot payment gateway, software, and hardware issues.
Guide customers through technical troubleshooting steps over the phone.
Document customer interactions and troubleshooting activities accurately.
Support email inquiries between calls.
Collaborate with team leads and Tier 2 support teams when escalations are required.
Communicate effectively with customers during high-pressure situations and service disruptions.
Stay current on new technologies, system updates, and business processes.

Requirements

What you’ll need

1+ years of technical support, help desk, call center, or customer service experience.
Basic troubleshooting experience with software, hardware, or technical systems.
Strong verbal communication skills.
Ability to explain technical concepts to non-technical individuals.
Strong customer service and problem-solving skills.
Ability to multitask across phone conversations, documentation, and team communications simultaneously.
Associate's degree or coursework in Information Technology, Computer Science, or a related field (preferred).
Technical certifications or technical training (preferred).
Previous call center or IT support experience (preferred).
Experience supporting payment systems, point-of-sale systems, financial services technology, or merchant services (preferred).
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension