Gateway Support Representative

U.S. Bank

. Handle inbound technical support calls from merchants and business clients .

Posted 9/19/2026full-timeRemote • Colorado • United StatesJunior💰 $20 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and troubleshooting for payment systems and software, with strong communication skills to assist non-technical customers effectively. Proficient in multitasking and documenting interactions while collaborating with team members during escalations.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsCustomer Service SkillsVerbal Communication SkillsPayment Systems Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportPayment Gateway SupportSoftware SupportHardware Support

Soft Skills

Problem-Solving SkillsMultitaskingEffective Communication

Tools & Technologies

Point-of-Sale SystemsFinancial Services Technology

Certifications & Qualifications

Technical CertificationsTechnical Training

Industry Keywords

Call Center ExperienceCustomer ServiceInformation TechnologyComputer ScienceU.S. Bank Policies

About the role

Key responsibilities & impact

Handle inbound technical support calls from merchants and business clients
Diagnose and troubleshoot payment gateway, software, and hardware issues
Guide customers through technical troubleshooting steps over the phone
Document customer interactions and troubleshooting activities accurately
Support email inquiries between calls
Collaborate with team leads and Tier 2 support teams when escalations are required
Communicate effectively with customers during high-pressure situations and service disruptions
Stay current on new technologies, system updates, and business processes

Requirements

What you’ll need

1+ years of technical support, help desk, call center, or customer service experience
Basic troubleshooting experience with software, hardware, or technical systems
Strong verbal communication skills
Ability to explain technical concepts to non-technical individuals
Strong customer service and problem-solving skills
Ability to multitask across phone conversations, documentation, and team communications simultaneously
Associate's degree or coursework in Information Technology, Computer Science, or a related field (preferred)
Technical certifications or technical training (preferred)
Previous call center or IT support experience (preferred)
Experience supporting payment systems, point-of-sale systems, financial services technology, or merchant services (preferred)
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension