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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Home Equity loan processing, including knowledge of closing policies, funding procedures, and compliance requirements. Proficient in virtual customer service and communication, ensuring accurate documentation and timely loan closings.
Highest-signal resume keywords
Home Equity Loan ProcessingRemote Online Notary License (RON)LOS Applications (Net Oxygen, BLEND)Closing Policies and ProceduresStrong Organization Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan DocumentationLoan Application ReviewSettlement Statement CalculationDisclosure PreparationRegulatory Compliance
Soft Skills
Verbal CommunicationWritten CommunicationProblem SolvingCustomer Service
Certifications & Qualifications
Remote Online Notary License (RON)
Industry Keywords
Home Equity LoansLoan Closing TransactionsFunding PoliciesUnderwriting RequirementsAutomated Processing Systems
About the role
Key responsibilities & impact- Virtually close Home Equity loans for customers in Ohio
- Navigate loan-closing transactions and provide exemplary virtual customer service
- Process and prepare paperwork and signatures required to close Home Equity loans
- Interface with the Home Equity closing team and other internal partners
- Assist in scheduling and coordinating closing dates with customers
- Formalize applications for loan approval and enter information into computer or central filing systems
- Determine process interactions needed to satisfy internal, regulatory and investor requirements
- Communicate with customers, clients, staff, realtors, brokers, counsel and title companies to obtain documents
- Obtain appraisals, title reports, credit reports, verifications, tax returns and financial statements as needed
- Order title searches and other necessary information
- Prepare required disclosure information within designated time frames
- Provide loan status updates and periodic status reports
- Resolve discrepancies or problems and ensure quality customer service throughout the loan process
- Review files and loan applications for accuracy and adherence to approval terms
- Review loan packages for legal and compliance requirements
- Assemble final loan packages
- Calculate loan settlement statements
- Disburse funds and enter closing information into the loan system
- Prepare final packages
- Coordinate the loan package from closing to funding within designated time frames
- Explain features and benefits to customers at closing
Requirements
What you’ll need- Must reside in Ohio for this role
- Remote Online Notaries (RONs) must reside in or be physically present in the state where they are commissioned when performing notarial acts
- Ability to work with legal to solve complex documentation needs
- Knowledge of closing policies and procedures, funding policies, underwriting requirements, governmental and agency requirements, terminology and automated processing systems
- Strong organization skills
- Good verbal and written communication skills
- Knowledge of applicable credit policies and approval processes for assigned product(s)
- Highly preferred up to two years of relevant experience
- Highly preferred remote online notary license (RON)
- Experience with LOS Applications Net Oxygen and/or BLEND
- Experience working with Home Equity Loans and Lines of credit
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension