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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex HR cases, particularly related to ADA, LOA, and FMLA, while balancing legal compliance and employee needs. Proficient in conducting risk assessments and providing clear recommendations in sensitive situations.
Highest-signal resume keywords
ADA ComplianceEmployee RelationsDisability ManagementHR OperationsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Generalist ExperienceDisability Case WorkFederal and State Disability LawsJudgment-Based AnalysisRisk Assessment
Soft Skills
Excellent Customer ServiceStrong Attention to DetailVerbal and Written CommunicationListening Skills
Tools & Technologies
ServiceNowMicrosoft Office
Industry Keywords
FMLALOAAccommodation SolutionsInclusive WorkplaceCode of Ethics
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage complex, high-impact HR cases through ServiceNow related to ADA, LOA, FMLA, and accessibility
- Apply federal, state, and local requirements in real time
- Balance legal risk, employee needs, and business objectives to develop practical, defensible solutions
- Conduct judgment-based analysis, risk assessment, and make clear recommendations for sensitive and time-critical cases
- Serve as a trusted consultant to leaders and stakeholders
- Navigate complex scenarios, promote equitable outcomes, and support an inclusive workplace
Requirements
What you’ll need- Associate or Bachelor's degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree, or equivalent work experience
- Three to five years of experience in employee relations or as an HR Generalist or associated HR position, disability management, or equivalent experience
- Previous experience working in HR Operations or HR Service Center preferred
- Experience with federal and state disability laws, specifically ADA, LOAs, Employee Relations, Employment Law, Disability case work is desired
- Ability to work independently and to identify when to engage others
- Excellent customer service and problem-solving skills, with strong attention to detail
- Excellent listening, verbal and written communication skills
- Proven ability to maintain confidential information
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Knowledge of accommodation solutions as it pertains to disability-related barriers
- Must work from a U.S. Bank location three or more days per week
- Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension