HR Advisory Services Manager – Accessibility, Accommodations

U.S. Bank

. Lead end-to-end delivery of accommodations and accessibility advisory services, including remote work, medical, religious, and workplace adjustments .

Posted 9/23/2026full-timeUnited StatesSeniorLead💰 $126,820 - $149,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employee relations, including handling complex matters and providing guidance on policy interpretation. Possesses strong analytical skills and the ability to lead teams while driving operational excellence in high-volume casework.

Highest-signal resume keywords

Employee Relations ExpertiseComplex Problem SolvingProject Management SkillsInterpersonal CommunicationLabor and Employment Law Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Employee RelationsHR Generalist ExperienceAnalytical SkillsPolicy InterpretationProject ManagementOperational ExcellenceWorkplace AdjustmentsData InterpretationCoaching and TrainingCase Management

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationBusiness JudgmentCollaboration

Industry Keywords

Labor LawsEmployment PrinciplesU.S. Bank PoliciesWorkplace ConductCode of Ethics

About the role

Key responsibilities & impact

Lead end-to-end delivery of accommodations and accessibility advisory services, including remote work, medical, religious, and workplace adjustments
Ensure consistent execution of the interactive process, including evaluation of restrictions, essential job functions, and reasonable alternatives
Partner with ER Consultants, Legal, Facilities Management, business leaders, and third parties on complex or high-risk matters
Develop success criteria for operational practices around response and resolution of support and service
Provide guidance and support on elevated complex cases and advise on recommendations and actions
Address difficult matters with executive savvy and take decisive action in high-pressure situations
Support consistent policy interpretation and application, partnering with Employee Relations or Legal on complex matters
Review elevated employee complaints, provide coaching, complete manager follow-up, and determine whether escalation to Employee Relations is appropriate
Audit cases and provide coaching and training to advisors through side-by-side coaching and development opportunities during investigations
Manage a regular case volume supporting a few business lines directly
Lead forward-thinking project-based work
Lead people and drive operational excellence across high-volume casework and complex, escalated matters

Requirements

What you’ll need

Typically has 10 or more years experience in employee relations or as an HR Generalist or associated HR position
Associate or Bachelor’s degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree
More than two years of managerial experience preferred
Expertise in handling or advising on complex employee relations matters
Understanding of federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices
Substantial experience applying employment principles to complex workplace issues
Strong analytical skills and ability to identify and interpret data and create/recommend solutions
Exceptional interpersonal, oral and written communication skills
Ability to communicate with all levels of employees and leadership, including Managing Committee
Keen business judgment and credibility to support appropriate workplace changes
Ability to exercise discretion and judgment while working collaboratively with a variety of teams
Ability to lead and influence a team while developing employees through day-to-day interactions
Project management or continuous improvement skills
Must work from a U.S. Bank location three or more days per week
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension