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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case support and investigation, ensuring compliance with federal regulations and network rules while providing high-quality customer service. Proficient in data interpretation and time management to effectively handle operations services tasks.
Highest-signal resume keywords
Case SupportCompliance With Federal RegulationsData InterpretationCustomer ServiceTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical ResearchFour-Wall InvestigationsFund RecoveryKnowledge Of Regulatory RequirementsOperations Services ProceduresPC Skills
Soft Skills
Verbal CommunicationWritten CommunicationCustomer Relationship Management
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Unauthorized Account ActivityDisputed Account ActivityErroneous Account ActivitySLA ManagementInternal Policies And Procedures
About the role
Key responsibilities & impact- Provide case support, investigation, disposition, and/or recovery for unauthorized, disputed, or erroneous account activity
- Call complainants when additional information or updates are needed
- Self-manage cases with varying deadlines to meet SLAs
- Ensure compliance with federal regulations and network rules
- Conduct analytical research, four-wall investigations, and validations
- Send customer-facing communications
- Recover funds through merchants and other financial institutions
- Retain knowledge to assist other areas as necessary
Requirements
What you’ll need- High school diploma or equivalent
- Four to five years or more of operations services related work experience
- Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
- Proven commitment to high quality customer service
- Ability to work well with external and internal customers
- Good time management skills to maximize production and execution of tasks in a fast-paced environment
- Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
- Ability to identify, analyze and resolve exceptions through data interpretation
- Strong PC skills
- Good verbal and written communication skills
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension