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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication in both Polish and English, while managing debt collection processes and improving workflow efficiency.
Highest-signal resume keywords
Debt Collection ExperienceBilingual Communication SkillsCustomer Service CommitmentCall Centre ExperienceProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Debt CollectionCustomer Account ReviewPayment SettlementWorkflow ManagementMS Office Proficiency
Soft Skills
Verbal CommunicationWritten CommunicationPositive AttitudeWork OrganizationPrioritization Skills
Industry Keywords
Customer-Centric ServicePayment DefaultsInbound CallsOutbound CallsEmail Communication
About the role
Key responsibilities & impact- Review customers' accounts in arrears to determine the best decision to cover a debt
- Contact customers through inbound and outbound calls and emails to settle payments
- Explain the root cause of outstanding balances and help avoid future payment defaults
- Provide a customer-centric service experience
- Support offline tasks to maintain proper workflow
- Proactively improve processes and collection methods
Requirements
What you’ll need- Excellent verbal and written communication skills in Polish and English
- Readiness to work from 9 a.m. - 5 p.m. or 10 a.m. - 6 p.m.
- Proven commitment to high quality customer service
- Ability to handle difficult customer calls
- Positive attitude towards customers, colleagues, changes and challenges
- Accuracy and autonomy in action
- Good work organization and prioritization skills
- Good PC skills (MS Office)
- Experience in debt collection or call centre will be an asset
Benefits
Comp & perks- Performance-based incentives for eligible employees
- Inclusive equitable benefits focused around financial wellbeing, health and wellness
- Continuous development opportunities including training, education support, and career progression pathways
- Employee recognition programs celebrating achievements and milestones
- Inclusive and accessible recruitment experience with adjustments available during hiring