Junior Customer Service Representative, German, Polish

U.S. Bank

. Support customers in German and English internally via phone and written channels .

Posted 10/9/2026contractRemote • PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both German and English, with a focus on delivering exceptional customer service and resolving inquiries related to accounts and transactions. Capable of accurately documenting interactions and collaborating with internal teams to ensure efficient case resolution.

Highest-signal resume keywords

German Language Proficiency (C1/C2)English Language Proficiency (B1/B2)Customer Service SkillsCommunication SkillsAbility to Follow Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsCustomer Focus

Tools & Technologies

Internal Systems

Industry Keywords

Banking ProductsCustomer InquiriesAccount ManagementPaymentsTransactions

About the role

Key responsibilities & impact

Support customers in German and English internally via phone and written channels
Answer customer inquiries related to accounts, cards, payments and transactions
Resolve standard customer issues according to procedures
Accurately document customer interactions in internal systems
Cooperate with internal teams to ensure timely resolution of cases
Deliver a professional and friendly customer experience

Requirements

What you’ll need

Very good German (C1/C2) both written and spoken
Communicative English (B1/B2) both written and spoken
Secondary education (students or graduates welcome)
Strong communication skills and customer focus
Ability to work with systems and follow procedures
Willingness to develop knowledge of banking products
No prior banking experience is required

Benefits

Comp & perks

Maternity cover contract
Paid onboarding and comprehensive training
Stable job in an international environment
Opportunity to gain experience in banking/financial services
Clear development paths and internal mobility
Performance-based incentives for eligible employees
Inclusive equitable benefits focused around financial wellbeing, health & wellness
Continuous development opportunities including training, education support, and career progression pathways
Employee recognition programs
Home-based remote work