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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring account activity to identify fraudulent transactions and implementing loss mitigation strategies. Proficient in effective communication and collaboration with internal departments and merchants to resolve issues and maintain compliance with policies.
Highest-signal resume keywords
Fraud DetectionLoss MitigationEffective CommunicationMicrosoft Office ProficiencyTechnical Instruction Interpretation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud DetectionLoss MitigationAccount MonitoringTechnical Instruction InterpretationRecord Maintenance
Soft Skills
Effective CommunicationProblem Solving
Tools & Technologies
Microsoft Office Applications
Certifications & Qualifications
High School DiplomaTechnical or Trade School Certificate
Industry Keywords
Fraudulent TransactionsCustomer ServiceU.S. Bank PoliciesCode of EthicsBusiness Conduct
About the role
Key responsibilities & impact- Monitor account activity to identify fraudulent financial transactions and violations
- Secure accounts to prevent losses
- Work with internal departments to validate that charges are authorized
- Work with merchants to resolve customer service issues or fraudulent activity
- Maintain merchant processing statistics and records
- Complete five weeks of training from 8am–4pm Monday–Friday Eastern Time
- Work the 8am–4pm Monday–Friday Eastern Time schedule
Requirements
What you’ll need- High school diploma or equivalent
- Typically three to five years of related work experience
- Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situations
- Experience with loss mitigation
- Effective verbal and written communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
- Technical or trade school certificate in business or computer science preferred
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
