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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Mainframe and Hogan application support, including COBOL development and production reliability. Proficient in risk analysis, Root Cause Analysis, and IT Service Management to enhance application performance and reliability.
Highest-signal resume keywords
Mainframe Application ExpertiseCOBOL DevelopmentRoot Cause Analysis (RCA)ServiceNow Incident ManagementProduction Reliability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk AnalysisStatistical Process ControlTroubleshootingIncident ResponseAgile/ScrumSDLCProduction SupportTechnical Reliability StudiesDesign Method RecommendationsProcess Efficiency Improvement
Soft Skills
CollaborationCommunicationProblem-Solving
Tools & Technologies
ServiceNowHogan SystemsMainframe Architecture
Industry Keywords
IT Service ManagementProduction ImplementationBusiness AnalysisChange ManagementCode of Ethics Compliance
Tech Stack
Tools & technologiesITSMSDLCServiceNow
About the role
Key responsibilities & impact- Support production applications
- Proactively automate discoveries, eliminate recurring incidents, and reduce customer recovery time
- Improve application availability, latency, performance, efficiency, and proactive monitoring
- Interface with business users, development teams, and system administrators
- Develop, coordinate, and conduct technical reliability studies on engineering designs
- Measure and analyze reliability of designs, materials, processes, costs, and final production products
- Recommend design or test methods and statistical process control procedures to achieve required reliability levels
- Complete risk analysis studies of new designs and processes
- Test and analyze failures and propose design or formulation changes to improve system and process reliability
Requirements
What you’ll need- Bachelor's degree, or equivalent work experience
- Four to five years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
- Mainframe and Hogan application expertise
- COBOL development and production support
- Hogan systems processing and release management
- Production reliability, troubleshooting, and incident response
- Root Cause Analysis (RCA) and Problem Management
- ServiceNow Incident, Problem, and Change Management
- Mainframe architecture and system dependency analysis
- SDLC, Agile/Scrum, and production implementation
- Must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law