Mortgage Collector

U.S. Bank

. Collect payments on assigned delinquent accounts .

Posted 9/17/2026full-timeRemote • Kentucky • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections and customer service, with a strong understanding of loan collection policies, fair debt collection practices, and related laws. Proficient in communication and problem-solving to effectively manage delinquent accounts and minimize organizational losses.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsKnowledge of Fair Debt Collection PracticesMortgage ExperienceVerbal and Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Documentation ReviewPayment CollectionRepayment Schedule ArrangementException ResolutionInformation Organization and Interpretation

Soft Skills

Strong Customer Relations Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Loan Collection PoliciesFair Debt Collection PracticesU.S. Bank PoliciesCode of Ethics and Business Conduct

About the role

Key responsibilities & impact

Collect payments on assigned delinquent accounts
Review account documentation
Contact customers/clients by telephone and written correspondence
Arrange repayment schedules
Minimize losses to the organization

Requirements

What you’ll need

High school diploma or equivalent
Minimum one year of experience in collections and/or customer service activities
Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions and to organize and interpret information
Good verbal and written communication skills
Mortgage experience highly preferred
Ability to work the set schedule: Monday–Friday 11:15 AM–8:15 PM EST, plus one Saturday per month 9:00 AM–3:00 PM EST
Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
10% shift differential for EST & CST time zones
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension