Mortgage Collector

U.S. Bank

. Collect payments on assigned delinquent accounts .

Posted 9/18/2026full-timeRemote • Kentucky • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collections and customer service, with a strong understanding of loan collection policies and fair debt collection practices. Proficient in communication and problem-solving to effectively manage delinquent accounts and arrange repayment schedules.

Highest-signal resume keywords

Collections ExperienceCustomer Service SkillsLoan Collection Policies KnowledgeVerbal Communication SkillsWritten Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account Documentation ReviewPayment CollectionRepayment Schedule ArrangementException ResolutionInformation Organization

Soft Skills

Customer Relations SkillsProblem-Solving Ability

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Fair Debt Collection PracticesMortgage ExperienceU.S. Bank PoliciesCode of EthicsBusiness Conduct

About the role

Key responsibilities & impact

Collect payments on assigned delinquent accounts
Review account documentation
Contact customers/clients by telephone and/or written correspondence
Arrange repayment schedules
Minimize loss to the organization
Work Monday–Friday 11:15 AM–8:15 PM EST, plus one Saturday per month 9:00 AM–3:00 PM EST

Requirements

What you’ll need

High school diploma or equivalent
Minimum one year of experience in collections and/or customer service activities
Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions and to organize and interpret information
Good verbal and written communication skills
Mortgage experience highly preferred
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Must satisfy applicable employment eligibility verification requirements

Benefits

Comp & perks

10% Shift Differential (EST & CST Time Zones)
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension
U.S. Bank offers a comprehensive benefits package