Mortgage Operations Manager

U.S. Bank

. Administer and coordinate loan processing, loan servicing and/or default management functions .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $66,640 - $78,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan processing, servicing, and default management while ensuring compliance with regulatory and corporate standards. Proven ability to enhance operational efficiency through effective project management and strong decision-making skills.

Highest-signal resume keywords

Mortgage Lending KnowledgeLoan Servicing ExpertiseAnalytical SkillsProject Management SkillsManagerial Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingDefault ManagementOperational PoliciesBusiness Decision-MakingCompliance Management

Soft Skills

Effective CommunicationOrganizational SkillsInterpersonal SkillsSupervisory SkillsDecision-Making Skills

Industry Keywords

Regulatory ComplianceHuman Resources FunctionsBusiness PlansService DeliveryEfficiency Improvement

About the role

Key responsibilities & impact

Administer and coordinate loan processing, loan servicing and/or default management functions
Administer corresponding operational functions
Make business decisions for assigned areas
Support implementation and administration of policies and procedures
Ensure compliance with regulator, investor, government and corporate expectations and requirements
Manage and collaborate with support department employees, supervisors and managers
Improve departmental processes and procedures to increase efficiency and enhance service delivery
Plan, develop, implement and execute business plans for assigned areas of responsibility

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically five to six years of business-related experience
One to two years of managerial experience
Thorough understanding of all aspects of mortgage lending, servicing or operational policies and practices
Strong analytical and decision-making skills
Good organizational and project management skills
Effective interpersonal, verbal and written communication skills
Well-developed knowledge of human resources functions
Effective supervisory and management skills
Ability to prioritize and manage multiple tasks/projects and deadlines simultaneously
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension