Operations Change Manager

U.S. Bank

. Represent Operations in complex Merchant Payment Services projects and broader U.S.

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $86,360 - $101,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management and change management within complex Merchant Payment Services projects, with a strong focus on operational transformation and effective communication across various organizational levels.

Highest-signal resume keywords

Project ManagementChange ManagementOperational TransformationRisk IdentificationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationOperational Impact AssessmentProcess Flow CreationTraining CoordinationAction Plan Development

Soft Skills

Organization SkillsPrioritization SkillsExecutive Presence

Industry Keywords

BankingFinancial ServicesCall Center EnvironmentOperational ReadinessU.S. Bank Policies

About the role

Key responsibilities & impact

Represent Operations in complex Merchant Payment Services projects and broader U.S. Bank initiatives
Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness
Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams
Document current- and future-state processes, create process flows, and identify operational gaps
Conduct operational impact assessments and translate findings into recommendations, action plans, and readiness requirements
Coordinate training, procedures, knowledge articles, communications, and other materials for frontline employees and leaders
Track risks, issues, dependencies, decisions, and open items through resolution
Synthesize project information into clear explanations of changes, operational impacts, and required actions
Tailor communications for frontline employees, subject-matter experts, and senior leaders

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Four or more years of related experience
Significant project-management, change-management, or operational transformation experience
Experience supporting complex, large-scale implementations within an operations, banking, financial-services, or call-center environment
Strong executive presence with the ability to communicate effectively with senior leaders, frontline employees, and technical and nontechnical partners
Strong risk and issue identification skills, including the ability to anticipate downstream operational consequences
Excellent organization and prioritization skills, particularly when managing multiple concurrent projects and large amounts of information
Ability to work from one of the posted U.S. Bank locations three (3) or more days per week
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension