Operations Group Manager – Payments

U.S. Bank

. Define and execute a comprehensive, multi-year Payments Operations strategy aligned with business, client, technology, and risk priorities .

Posted 11/5/2026full-timeUnited StatesSeniorLead💰 $164,390 - $193,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Payments Operations, including strategy development, operational transformation, and technology integration. Proven ability to lead large teams, influence cross-functional stakeholders, and ensure compliance with regulatory standards.

Highest-signal resume keywords

Payments Operations Strategy DevelopmentLarge-Scale Transformation InitiativesServiceNow Workflow TechnologyOperational Risk ManagementExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payments Lifecycle ManagementData AnalyticsOperational ControlsPayment ProcessingTreasury ManagementException ManagementGovernance StructuresPerformance MeasuresBusiness Continuity PlanningAI and Intelligent Automation

Soft Skills

Analytical SkillsDecision-MakingProblem-SolvingInfluencing SkillsTeam Leadership

Tools & Technologies

ServiceNowWorkflow TechnologyDigital ToolsPayments Data MartAutomation Tools

Industry Keywords

BankingFinancial ServicesPaymentsOperational ResiliencyRegulatory Compliance

Tech Stack

Tools & technologies

Ruby on RailsServiceNow

About the role

Key responsibilities & impact

Define and execute a comprehensive, multi-year Payments Operations strategy aligned with business, client, technology, and risk priorities
Build a connected, end-to-end payments ecosystem across payment products, rails, operational processes, and servicing capabilities
Establish an integrated operating model connecting strategy, execution, service delivery, technology, data, controls, and client experience
Simplify processes, reduce fragmentation, eliminate manual work, and increase scalability
Develop performance measures, governance structures, and executive reporting
Lead significant organizational and operational change while maintaining execution and service continuity
Drive consistent end-to-end client and partner experiences across the payments organization
Establish service outcomes, accountability, escalation frameworks, governance, and issue-resolution protocols
Advance ServiceNow, AI, automation, workflow technology, data analytics, and digital tools across Payments Operations
Strengthen technology resiliency and operational readiness for business-critical payment services
Develop operating strategies for integration across payment rails and evolving payment capabilities
Drive adoption and utilization of the Payments Data Mart and operational intelligence
Establish centralized operating models and oversight for payment investigations
Provide strategic oversight for data integration setup, client servicing, client-file testing, feedback, and data mapping
Ensure risk appetite, regulatory expectations, policies, control standards, and resiliency requirements are met
Lead and develop a large, complex organization through senior leaders and functional teams
Establish a high-performance culture and talent strategies for the future-state Payments Operations model
Serve as a senior strategic partner across Payments, Technology, Product, Risk, Finance, and other functions
Influence cross-organizational decisions and lead initiatives requiring significant stakeholder alignment and change

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant professional experience
10+ years of progressively responsible experience in banking, financial services, payments, operations, technology, or a related discipline
Significant senior leadership experience managing large, complex operational organizations
Demonstrated experience developing and executing enterprise or business-line strategies and large-scale transformation initiatives
Experience leading through senior managers and influencing across multiple organizations and executive stakeholder groups
Extensive knowledge of payments, treasury management, transaction banking, or large-scale financial services operations
Strong understanding of the end-to-end payments lifecycle, including payment processing, servicing, investigations, exception management, and operational controls
Experience developing strategies across multiple payment rails and operating environments
Demonstrated success designing and implementing large-scale operating model transformations
Experience applying AI, intelligent automation, workflow technology, and data analytics to operational processes
Experience with workflow and service-management platforms such as ServiceNow
Strong understanding of technology resiliency, business continuity, operational risk, regulatory requirements, and controls within a large financial institution
Proven ability to translate strategic objectives into clearly defined operating plans, performance measures, governance structures, and measurable outcomes
Exceptional executive communication and presentation skills, including the ability to influence senior leaders and build consensus across highly matrixed organizations
Strong analytical, decision-making, and problem-solving capabilities
Demonstrated ability to lead complex change while balancing client experience, growth, efficiency, risk, controls, and operational resiliency
Proven track record of building and developing high-performing executive and senior-leadership teams
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension