Operations Processor – Fraud Check Claims

U.S. Bank

. Onboard incoming fraud claims from FDI or customer-submitted paperwork and enter cases into the system of record .

Posted 9/16/2026full-timeTempe • Arizona • United StatesMid-LevelSenior💰 $20 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud claim processing, including thorough investigations and compliance with banking regulations. Strong analytical skills and attention to detail are essential for evaluating claim validity and ensuring accurate decision-making.

Highest-signal resume keywords

Fraud Detection ProcessesCase Management SystemsBanking RegulationsAttention to DetailWritten and Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud Claim InvestigationCase EvaluationDocumentation ReviewRegulatory ComplianceData Analysis

Soft Skills

Customer-First ApproachIndependent WorkMulti-Tasking

Tools & Technologies

Microsoft Office Suite

Industry Keywords

Operations ServicesU.S. Bank PoliciesCode of EthicsBusiness Conduct

About the role

Key responsibilities & impact

Onboard incoming fraud claims from FDI or customer-submitted paperwork and enter cases into the system of record
Review and verify customer documentation for accuracy and completeness
Conduct in-depth investigations of DDA fraud claims while applying relevant rules, regulations, and compliance standards
Evaluate case details to determine claim validity and make timely, accurate decisions on check and paper fraud transactions
Prioritize a customer-first approach throughout all stages of claim handling
Recognize emerging issues and escalate concerns promptly
Collaborate with internal business partners, peers, and other fraud business lines to support efficient case processing
Perform additional responsibilities as assigned by management

Requirements

What you’ll need

High school diploma or equivalent
Four years or more of operations services–related work experience
Strong attention to detail and ability to analyze complex information
Excellent written and verbal communication skills
Ability to work independently and manage multiple cases simultaneously
Knowledge of fraud detection processes, banking regulations, and compliance standards (preferred)
Proficiency with case management systems and Microsoft Office Suite
Ability to work from one of the posted U.S. Bank locations three or more days per week
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension