Operations Processor – Payment Research

U.S. Bank

. Support payment research activities in the Payment Research department .

Posted 9/17/2026full-timeFargo • North Dakota • United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in payment research, account reconciliation, and resolving payment discrepancies while ensuring compliance with applicable laws and internal policies. Strong commitment to customer service and effective communication with both internal and external stakeholders is essential.

Highest-signal resume keywords

Payment ResearchAccount ReconciliationCustomer ServiceData InterpretationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingError ResolutionCredit Balance RefundsData AnalysisOperations Services Knowledge

Soft Skills

Time ManagementVerbal CommunicationWritten CommunicationInterpersonal Skills

Tools & Technologies

PC SkillsPayment Systems

Industry Keywords

Federal AgenciesU.S. Bank PoliciesCode of EthicsBusiness Conduct

About the role

Key responsibilities & impact

Support payment research activities in the Payment Research department
Research missing payments, payment transfers, processing and coding errors, and credit balance refunds
Conduct payment research on incoming transactions from federal agencies
Perform complex account reconciliations, including past-due reporting
Investigate and resolve payment discrepancies and issues
Process credit balance refunds, typically via check, for overpayments
Partner with internal relationship managers and external agency contacts
Navigate varying systems and processes across different agencies
Independently manage assigned accounts and inquiries

Requirements

What you’ll need

High school diploma or equivalent
Four to five years or more of operations services related work experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills in a fast-paced environment
Understanding of internal policies and procedures within Operations Services and enterprise-wide
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills
Ability to meet physical requirements, including lifting trays, pushing carts, standing or sitting for extended periods, and repetitive motions
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies
Must satisfy employment eligibility verification and applicable background-check requirements

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension
Hybrid work arrangement with flexibility on non-office days