Payoff Analyst

U.S. Bank

. Serve as a primary day-to-day contact for customers and internal business partners .

Posted 10/22/2026full-timeMarshall • Minnesota • United StatesMid-LevelSenior💰 $25 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-resolution skills while managing end-of-term lease activities and collaborating with various internal teams. Proficient in maintaining accurate records and documentation, with a focus on Equipment Finance processes.

Highest-signal resume keywords

Customer Service SkillsProblem Resolution SkillsEquipment Finance ExperienceOrganizational SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payoff TransactionsLease ManagementTransaction Discrepancy ResolutionRecord KeepingCross-SellingResearch Skills

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsPrioritizationMultitasking

Tools & Technologies

Microsoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Associate's Degree

Industry Keywords

Financial ServicesEquipment LeasingCustomer InquiriesU.S. Bank PoliciesCode of Ethics

About the role

Key responsibilities & impact

Serve as a primary day-to-day contact for customers and internal business partners
Generate and process payoff quotes and payoff transactions
Manage end-of-term lease activities, including equipment dispositions
Respond to customer requests, inquiries, and issue resolution in a timely and professional manner
Collaborate with sales, credit, documentation, insurance, titling, and other internal teams to support customer needs
Research and resolve transaction discrepancies and operational issues
Identify potential customer concerns and proactively work toward resolution
Maintain accurate records and documentation in department systems
Cross-sell or refer customers to additional bank products and services when appropriate
Develop expertise in assigned accounts, products, and Equipment Finance processes

Requirements

What you’ll need

Associate's degree or equivalent work experience
Three to five years of experience in the financial services industry
Strong customer service and problem-resolution skills
Excellent verbal, written, and interpersonal communication skills
Strong organizational, prioritization, and multitasking abilities
Resourceful with the ability to research issues and identify solutions independently
Proficiency with Microsoft Outlook, Teams, Word, and Excel
Experience working across multiple departments and stakeholder groups
Equipment leasing or Equipment Finance experience is preferred but not required
Must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension