Platform Manager

U.S. Bank

. Lead the strategy, development, and delivery of enhancements to contact center platforms, including Customer Express and Banker Experience Evolution (BEE) .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $98,175 - $115,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading contact center platform enhancements, including Customer Express and Banker Experience Evolution (BEE), while effectively managing product backlogs and collaborating with cross-functional teams. Proficient in Agile methodologies and user acceptance testing to drive improvements in functionality and user experience.

Highest-signal resume keywords

Product Backlog ManagementAgile MethodologiesUser Acceptance TestingStakeholder CollaborationRisk and Compliance Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backlog PrioritizationRoadmap PlanningFeature DevelopmentUser Story CreationAcceptance Criteria Definition

Soft Skills

Leadership SkillsInterpersonal SkillsVerbal CommunicationWritten Communication

Tools & Technologies

JiraCustomer ExpressBanker Experience Evolution (BEE)

Certifications & Qualifications

SAFeCSPOPSPO

Industry Keywords

Lean MindsetAgile MindsetRisk ManagementComplianceUser Feedback Integration

About the role

Key responsibilities & impact

Lead the strategy, development, and delivery of enhancements to contact center platforms, including Customer Express and Banker Experience Evolution (BEE)
Collaborate with stakeholders to gather and prioritize business requirements
Create and manage features, epics, and user stories with clear acceptance criteria in Jira
Own backlog prioritization and roadmap planning
Identify cross-team dependencies and align delivery efforts
Coordinate with engineering, design, and business teams to implement new features
Drive improvements in functionality and user experience
Conduct user acceptance testing, end-to-end testing, and production validation
Gather and incorporate user feedback to refine solutions
Deliver product demos, training, and support to end users
Lead technology changes to address Risk and Compliance needs
Support Customer Express, which covers 70+ service intents across multiple business lines
Support Banker Experience Evolution (BEE), the primary CRM for servicing consumer and small business customers

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Typically three or more years of related experience
Ability to collaboratively develop and evolve a product backlog
Ability to develop and articulate a product vision supporting outcomes, value, and prioritization
Thorough understanding of the Lean/Agile mindset
Leadership and interpersonal skills to collaborate with and empower teams
Well-developed verbal and written communication skills
Proficient computer navigation skills
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies
Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension