Quality Assurance, Template Optimization Specialist

U.S. Bank

. Improve patient access operations through quality monitoring and workflow optimization .

Posted 9/15/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optimizing patient access operations through quality monitoring and workflow optimization, with a strong focus on Epic scheduling best practices and regulatory compliance. Proven ability to enhance scheduling accuracy and improve patient experience in multi-specialty environments.

Highest-signal resume keywords

Epic Scheduling Best PracticesQuality Assurance ExperienceInsurance Verification KnowledgeLeadership SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality MonitoringWorkflow OptimizationScheduling AccuracyRegulatory ComplianceProvider UtilizationMedical NecessityBilling SystemsCadence WorkflowsIn-Basket WorkflowsCentralized Scheduling

Soft Skills

Strong CommunicationInterpersonal SkillsDiplomatic Conflict ResolutionRelationship BuildingInitiative

Tools & Technologies

EpicFPG Medical OfficesBusiness Office Information Systems

Certifications & Qualifications

High School DiplomaGEDCertificate

Industry Keywords

Patient Access OperationsCentralized AuthorizationRegistrationCall Center EnvironmentMulti-Specialty Scheduling

About the role

Key responsibilities & impact

Improve patient access operations through quality monitoring and workflow optimization
Manage and optimize provider schedule templates
Apply Epic scheduling best practices
Ensure scheduling accuracy, workflow adherence, regulatory compliance, and optimal provider utilization across FPG medical offices
Provide centralized oversight of quality assurance, provider schedule template optimization, and scheduling workflow performance
Ensure provider templates are appropriately configured and maintained to support operational workflows and maximize appointment availability
Collaborate with leadership, clinic operations, providers, Epic analysts, and FPG centralized scheduling teams
Improve patient experience, access efficiency, and scheduling quality outcomes

Requirements

What you’ll need

Three (3) years of quality assurance or auditing experience in a centralized authorization, registration, or call center environment
Strong understanding of insurance verification, referrals, and prior authorization processes
Successful completion of required onboarding, training, and competency requirements before transitioning to remote work
High School Diploma, GED or Certificate
Previous experience in centralized access or multi-specialty scheduling environments preferred
Experience with scheduling, registration, medical necessity, billing, and other business office information systems preferred
Experience with Epic, including Cadence and In-Basket workflows, preferred
Strong communication and interpersonal skills preferred
Ability to handle difficult situations diplomatically preferred
Ability to establish and maintain effective working relationships at all levels preferred
Strong leadership skills and understanding of group processes preferred
Ability to analyze problems and consistently follow through to solutions preferred
Ability to take initiative and exercise independent judgment, decision-making, and problem-solving preferred

Benefits

Comp & perks

Remote work arrangement following successful completion of onboarding and training period
Monday–Friday schedule, 8:00 AM–4:30 PM
Background screening through The Florida Care Provider Background Screening Clearinghouse