Recovery Account Processor

U.S. Bank

. Perform document processing and record keeping tasks associated with customer accounts .

Posted 11/4/2026full-timeRemote • Kansas • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and proficiency in document processing and record keeping. Capable of managing multiple projects while providing timely and accurate responses to customer inquiries.

Highest-signal resume keywords

Customer Service SkillsDocument ProcessingMicrosoft Office ProficiencyProblem ResolutionClerical Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Document ProcessingRecord KeepingTransaction RecordingAccount ManagementReport CompletionSettlement TrackingCollection ActivitiesData EntryInformation ClassificationCustomer Inquiry Response

Soft Skills

Effective CommunicationProblem SolvingTime ManagementMulti-Project ManagementCustomer Concern Resolution

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

U.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace ConductSafety Policies

About the role

Key responsibilities & impact

Perform document processing and record keeping tasks associated with customer accounts
Enter new account information and change information on existing accounts
Record transactions
Answer customer inquiries and respond to customer requests for information
Receive, classify, consolidate and summarize documents and information
Complete reports and provide administrative support
Handle incoming calls related to collections, call transfers and account holder inquiries
Provide timely and accurate responses to customer questions
Assist in resolving customer concerns
Retrieve daily web settlements
Document and update account activity
Order letters for multiple payments
Maintain settlement tracker and verify accurate state coding
Manage inbound calls related to deceased accounts
Request estate and/or administrator documentation
Perform collection activities as appropriate

Requirements

What you’ll need

High school diploma or equivalent
Typically three to five years of clerical and customer service experience
Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
Strong customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to identify and resolve/escalate complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills
Ability to work 8am-5pm Monday-Friday Central Time
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension