Relationship Banker

U.S. Bank

. Build relationships with customers through in-person, appointment-based, and virtual engagement .

Posted 9/15/2026full-timeReno • Nevada • United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and fostering client relationships through proactive outreach and follow-up, while effectively engaging clients with banking products and services. Proficient in utilizing digital products and self-service technologies to enhance customer experience and operational accuracy.

Highest-signal resume keywords

Customer Service ExperienceRetail Banking KnowledgeNMLS RegistrationRelationship BuildingDigital Product Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking Products KnowledgeAccount ManagementTransaction ProcessingCredit Application SubmissionCustomer Needs Assessment

Soft Skills

Interpersonal SkillsCommunication SkillsProactive Outreach

Tools & Technologies

Self-Service TechnologiesDigital Banking Platforms

Certifications & Qualifications

NMLS Registration

Industry Keywords

Retail BankingCustomer EngagementService RequestsBranch PoliciesCode of Ethics

About the role

Key responsibilities & impact

Build relationships with customers through in-person, appointment-based, and virtual engagement
Assess and address customers’ banking needs
Obtain and process customer and account information
Educate clients on deposit, loan, digital, and self-service products and services
Recommend solutions based on customers’ goals and needs
Conduct proactive outreach and follow-up
Greet clients and process basic transactions
Open new consumer and business accounts
Complete service requests and submit credit applications
Develop collaborative partnerships with branch team members and partners
Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need

High school diploma or equivalent
1 year to 5 years minimum experience in customer service and sales, depending on level
Relationship Banker I: typically less than four years of job-related retail banking experience or equivalent training
Relationship Banker II: typically a minimum of four to five years of job-related retail banking experience or equivalent training
Sr Relationship Banker: typically five or more years of job-related retail banking experience or equivalent training
National Mortgage Licensing System (NMLS) registration required under the S.A.F.E. Act of 2008 and Regulation Z
Required NMLS registration process includes a criminal background and credit check
Ability to build and foster client relationships through proactive outreach and follow-up
Ability to effectively engage and communicate with clients
Knowledge of bank and branch policies, procedures, support systems, retail banking products and services
Customer service and interpersonal skills
Experience using and demonstrating digital products and self-service technologies
Ability to identify customer needs and make appropriate recommendations
Ability to comply with U.S. Bank policies, Code of Ethics and Business Conduct, and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension