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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to build relationships through proactive engagement. Proficient in assessing customer needs and recommending appropriate banking solutions, including digital products and services.
Highest-signal resume keywords
Customer Service SkillsRelationship BuildingDigital Product KnowledgeNMLS RegistrationRetail Banking Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Banking Needs AssessmentAccount Information ProcessingTransaction ProcessingCredit Application SubmissionProduct Recommendation
Soft Skills
Interpersonal SkillsEffective CommunicationProactive OutreachCollaboration
Tools & Technologies
Digital Banking ProductsSelf-Service Technologies
Certifications & Qualifications
NMLS Registration
Industry Keywords
Retail BankingConsumer BankingBusiness BankingFinancial ServicesU.S. Bank Policies
About the role
Key responsibilities & impact- Build relationships with customers through in-person, appointment-based, and virtual engagement
- Provide counsel by assessing and addressing customers’ banking needs
- Obtain and process customer and account information
- Demonstrate and educate clients on deposit and loan products and services
- Recommend solutions based on customers’ goals and needs
- Conduct proactive outreach and follow-up
- Identify solutions for new and existing clients
- Maintain knowledge of consumer and business banking products and services, including digital products and services
- Greet clients and process basic transactions
- Develop collaborative partnerships with branch team members and partners
- Open new consumer and business accounts
- Complete service requests and submit credit applications
- Educate clients on emerging and self-service digital products and services
- Leverage resources and technologies to optimize client experience and operational accuracy
Requirements
What you’ll need- High school diploma or equivalent
- Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- Required registration process includes a criminal background and credit check
- Ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Thorough knowledge of applicable bank and branch policies, procedures and support systems
- Proven customer service and interpersonal skills
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Experience in the financial services industry preferred
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension