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About the role
Key responsibilities & impact- Build relationships with customers through in-person, appointment-based, and virtual channels
- Assess and attend to customers’ banking needs
- Obtain and process customer and account information
- Demonstrate and educate clients on deposit and loan products and services
- Recommend solutions based on customers’ unique goals and needs
- Conduct proactive outreach and follow-up
- Maintain knowledge of consumer and business banking products and digital services
- Greet clients and process basic transactions
- Develop collaborative partnerships with branch team members and partners
- Open new consumer and business accounts
- Complete service requests and submit credit applications
- Educate clients on emerging and self-service digital products and services
- Leverage resources and technologies to optimize client experience and operational accuracy
Requirements
What you’ll need- High school diploma or equivalent
- Typically a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- Required NMLS registration process includes a criminal background and credit check
- Ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Thorough knowledge of applicable bank and branch policies, procedures and support systems
- Proven customer service and interpersonal skills
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Experience in the financial services industry preferred
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Comprehensive benefits package