Relationship Banker

U.S. Bank

. Build relationships with customers through in-person, appointment-based, and virtual interactions .

Posted 10/13/2026full-timeRichmond • Ohio • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to build relationships through proactive outreach and effective communication. Proficient in educating clients on banking products and leveraging digital technologies to enhance the client experience.

Highest-signal resume keywords

Retail Banking ExperienceCustomer Service SkillsDigital Product DemonstrationRelationship BuildingNMLS Registration Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking Products KnowledgeAccount OpeningTransaction ProcessingService Request CompletionCredit Application Submission

Soft Skills

Interpersonal SkillsEffective CommunicationProactive Outreach

Tools & Technologies

Self-Service TechnologiesDigital Banking Products

Certifications & Qualifications

NMLS Registration

Industry Keywords

Financial ServicesBank PoliciesBranch ProceduresClient Engagement

About the role

Key responsibilities & impact

Build relationships with customers through in-person, appointment-based, and virtual interactions
Assess and attend to customers’ banking needs
Obtain and process customer and account information
Demonstrate and educate clients on deposit and loan products and services
Recommend solutions based on customers’ goals and needs
Conduct proactive client outreach and follow-up
Identify solutions for new and existing clients
Maintain working knowledge of consumer and business banking products and services, including digital products
Greet clients and process basic transactions
Develop collaborative partnerships with branch team members and partners
Open new consumer and business accounts
Complete service requests and submit credit applications
Educate clients on emerging and self-service digital products and services
Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need

High school diploma or equivalent
Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
Proven ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Thorough knowledge of applicable bank and branch policies, procedures and support systems
Proven customer service and interpersonal skills
Experience with using and demonstrating digital products and self-service technologies
Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
Experience in the financial services industry preferred
Must satisfy National Mortgage Licensing System (NMLS) registration requirements, including criminal background and credit checks
Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension