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U.S. Bank

Relationship Banker

U.S. Bank

. Build relationships with customers through in-person, appointment-based, and virtual engagement .

Posted 10/26/2026full-timeAndover • Minnesota • United StatesMid-LevelSenior💰 $22 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and interpersonal skills while effectively engaging clients to assess their banking needs. Proficient in utilizing digital products and self-service technologies to enhance client experience and operational accuracy.

Highest-signal resume keywords
Customer Service SkillsRelationship BuildingDigital Product KnowledgeRetail Banking ExperienceNMLS Registration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Banking Products KnowledgeAccount ManagementTransaction ProcessingCredit Application SubmissionService Request Completion
Soft Skills
Effective CommunicationProactive OutreachInterpersonal Skills
Tools & Technologies
Self-Service TechnologiesDigital Banking Products
Certifications & Qualifications
NMLS Registration
Industry Keywords
Financial ServicesConsumer BankingBusiness BankingBank PoliciesCode of Ethics

About the role

Key responsibilities & impact
  • Build relationships with customers through in-person, appointment-based, and virtual engagement
  • Assess and attend to customers’ banking needs
  • Obtain and process customer and account information
  • Demonstrate and educate clients on deposit and loan products and services
  • Recommend solutions based on customers’ goals and needs
  • Build and foster client relationships through proactive outreach and follow-up
  • Identify solutions for new and existing clients
  • Maintain working knowledge of consumer and business banking products and services, including digital products and services
  • Greet clients and process basic transactions
  • Develop collaborative partnerships with branch team members and partners
  • Open new consumer and business accounts
  • Complete service requests and submit credit applications
  • Educate clients on emerging and self-service digital products and services
  • Leverage available resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need
  • High school diploma or equivalent
  • Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
  • Proven ability to build and foster relationships with clients through proactive outreach and follow up
  • Ability to effectively engage and communicate with clients
  • Thorough knowledge of applicable bank and branch policies, procedures and support systems
  • Proven customer service and interpersonal skills
  • Experience with using and demonstrating digital products and self-service technologies
  • Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
  • Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
  • Experience in the financial services industry preferred
  • National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, subject to the required registration process including a criminal background and credit check
  • Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution and pension