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U.S. Bank

Relationship Banker – Multiple Levels

U.S. Bank

. Build relationships with customers through in-person, appointment-based, and virtual engagement .

Posted 9/16/2026full-timeSpokane • Washington • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and maintaining client relationships while effectively assessing and addressing banking needs. Proficient in educating clients on banking products and leveraging digital services to enhance customer experience.

Highest-signal resume keywords
Retail Banking ExperienceNational Mortgage Licensing System (NMLS) RegistrationCustomer Service SkillsDigital Product DemonstrationProactive Outreach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementTransaction ProcessingSales Campaign ParticipationProduct KnowledgeService Request Completion
Soft Skills
Interpersonal SkillsEffective CommunicationRelationship Building
Tools & Technologies
Digital Banking ServicesSelf-Service Technologies
Certifications & Qualifications
NMLS Registration
Industry Keywords
Consumer BankingBusiness BankingBank PoliciesCode of EthicsS.A.F.E. Act Compliance

About the role

Key responsibilities & impact
  • Build relationships with customers through in-person, appointment-based, and virtual engagement
  • Assess and address customers’ banking needs
  • Obtain and process customer and account information
  • Demonstrate and educate clients on deposit and loan products and services
  • Recommend solutions based on customers’ goals and needs
  • Conduct proactive outreach and follow-up
  • Maintain knowledge of consumer and business banking products and digital services
  • Greet clients and process basic transactions
  • Develop collaborative partnerships with branch team members and partners
  • Open new consumer and business accounts
  • Complete service requests and submit credit applications
  • Educate clients on emerging and self-service digital products
  • Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need
  • High school diploma or equivalent
  • Relationship Banker 1: Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
  • Relationship Banker 2: Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
  • Senior Relationship Banker: Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training
  • National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
  • Required NMLS registration process includes a criminal background and credit check
  • Proven ability to build and foster relationships with clients through proactive outreach and follow up
  • Ability to effectively engage and communicate with clients
  • Knowledge of applicable bank and branch policies, procedures and support systems
  • Relationship Banker 2 and Senior Relationship Banker: Thorough knowledge of all retail products and services
  • Proven customer service and interpersonal skills
  • Experience using and demonstrating digital products and self-service technologies
  • Ability to identify customers’ needs while leveraging a digital-first mindset
  • Proficiency in making appropriate recommendations that meet customers’ needs
  • Relationship Banker 2 and Senior Relationship Banker: Experience participating in sales campaigns/promotions
  • Applicants must comply with U.S. Bank policies, Code of Ethics and Business Conduct, and workplace conduct and safety policies

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution and pension