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U.S. Bank

Relationship Banker, Multiple Levels

U.S. Bank

. Build relationships with customers through in-person, appointment-based, and virtual engagement .

Posted 10/8/2026full-timeSammamish • Washington • United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in retail banking, including knowledge of consumer and business banking products and services, while effectively building relationships with clients through proactive engagement and communication. Proficient in utilizing digital products and self-service technologies to enhance customer experience and operational accuracy.

Highest-signal resume keywords
Retail Banking ExperienceNMLS RegistrationCustomer Service SkillsDigital Product KnowledgeRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Banking Products KnowledgeAccount ManagementTransaction ProcessingSales Campaign ParticipationCredit Application Submission
Soft Skills
Interpersonal SkillsCommunication SkillsProactive Outreach
Tools & Technologies
Self-Service TechnologiesDigital Banking Products
Certifications & Qualifications
NMLS Registration
Industry Keywords
Consumer BankingBusiness BankingRetail BankingS.A.F.E. Act ComplianceCode of Ethics

About the role

Key responsibilities & impact
  • Build relationships with customers through in-person, appointment-based, and virtual engagement
  • Assess and attend to customers’ banking needs
  • Obtain and process customer and account information
  • Demonstrate and educate clients on deposit and loan products and services
  • Recommend solutions based on customers’ goals and needs
  • Conduct proactive outreach and follow up
  • Identify solutions for new and existing clients
  • Maintain working knowledge of consumer and business banking products and services, including digital products and services
  • Greet clients and process basic transactions
  • Develop collaborative partnerships with branch team members and partners
  • Open new consumer and business accounts
  • Complete service requests and submit credit applications
  • Educate clients on emerging and self-service digital products and services
  • Leverage available resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need
  • High school diploma or equivalent
  • Relationship Banker 1: Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
  • Relationship Banker 2: Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
  • Senior Relationship Banker: Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training
  • Job-related retail banking experience or a combination of experience and commensurate training
  • National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
  • Required NMLS registration process includes a criminal background and credit check
  • Must meet and maintain NMLS registration requirements, including a satisfactory criminal and credit record
  • Proven ability to build and foster relationships with clients through proactive outreach and follow up
  • Ability to effectively engage and communicate with clients
  • Knowledge of bank and branch policies, procedures and support systems
  • Proven customer service and interpersonal skills
  • Experience using and demonstrating digital products and self-service technologies
  • Ability to identify customer needs while leveraging a digital first mindset
  • Ability to make appropriate recommendations that meet customers’ needs
  • Relationship Banker 2 and Senior Relationship Banker: Thorough knowledge of all retail products and services
  • Relationship Banker 2 and Senior Relationship Banker: Experience participating in sales campaigns/promotions
  • Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution
  • Pension