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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Site Reliability Engineering (SRE) and Reliability Engineering, with a strong focus on improving application availability, performance, and efficiency through proactive monitoring and incident analysis. Proficient in stakeholder management and guiding the development of reliability requirements for complex multi-system products.
Highest-signal resume keywords
Site Reliability Engineering (SRE)ServiceNowApplication Performance Monitoring (APM)Statistical Process ControlDistributed Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reliability EngineeringRisk AnalysisIncident AnalysisStatistical Process Control ProceduresMonitoringLoggingTracingTelemetry FrameworksError BudgetsCustomer Journey Monitoring
Soft Skills
Stakeholder ManagementCommunicationTechnical Leadership
Tools & Technologies
DatadogSplunkGrafanaPrometheusNew RelicElasticOpenTelemetry
Industry Keywords
IT Service ManagementProduction SupportProduct ManagementProject ManagementCloud PlatformsMicroservices
Tech Stack
Tools & technologiesCloudDistributed SystemsGrafanaITSMKubernetesMicroservicesPrometheusServiceNowSplunk
About the role
Key responsibilities & impact- Support production applications and proactively automate discoveries
- Eliminate recurring incidents and reduce the time required to restore customer service
- Improve application availability, latency, performance, efficiency, and proactive monitoring
- Interface with business users, development teams, and system administrators to ensure systems meet business needs and specifications
- Develop, coordinate, and conduct technical reliability studies on engineering designs
- Assess the likelihood that products or processes perform their intended functions throughout their lifecycle
- Measure and analyze reliability of designs, materials, processes, costs, and final production products
- Recommend design or test methods and statistical process control procedures to achieve required reliability levels
- Complete risk analysis studies of new designs and processes
- Test and analyze failures and propose design or formulation changes to improve system and process reliability
Requirements
What you’ll need- Bachelor's degree, or equivalent work experience
- Six to eight years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development
- Expertise in Site Reliability Engineering (SRE) or Reliability Engineering
- Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring
- Ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products
- Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks
- Proficiency with Datadog, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry
- Experience building, standardizing, and tuning operational dashboards and actionable alerts
- Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes
- Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements
- Excellent stakeholder management, communication, and technical leadership skills
- Hands-on experience with ServiceNow
- Must work from a U.S. Bank location three or more days per week
- Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension