Sales Operations Support Analyst

U.S. Bank

. Provide comprehensive support to business lines within the Business Banking Segment .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $75,905 - $89,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Validation Processes and banking product support, with strong analytical skills and proficiency in Salesforce and nCino. Capable of effectively communicating complex operational functions and resolving inquiries while ensuring compliance with banking policies.

Highest-signal resume keywords

Salesforce ProficiencyNCino CRM ExperienceData Analysis SkillsAnalytical Problem-SolvingBanking Product Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisExcel ProficiencySales Validation ProcessInterest Rate Exception RequestsSales Operations KnowledgeHogan ExperienceFusion ExperiencePower BI KnowledgeQueue ProcessingHelp Desk Support

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationIndependent Work AbilityJudgment and DiscernmentCollaboration Skills

Tools & Technologies

SalesforceNCinoPower BIVirtual Document SigningSeismicDocument ExchangeAppointment Scheduling

Industry Keywords

Business Banking SegmentSales EnablementU.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace ConductSafety Policies

About the role

Key responsibilities & impact

Provide comprehensive support to business lines within the Business Banking Segment
Conduct research and analysis related to the Sales Validation Process for production and incentive calculations
Support implementation of new or revised banking products and services
Research and resolve banker inquiries across Sales Enablement support functions
Support platforms including Salesforce and nCino, and digital tools including Virtual Document Signing, Seismic, Document Exchange, and Appointment Scheduling
Support Deposit Operations functions related to interest rate exception requests and customer bonus research
Conduct research and analysis throughout the sales life cycle
Communicate technical or complex operational functions to bankers in an accessible and actionable manner
Address escalations and collaborate with partners to resolve process issues and defects
Facilitate communications across the segment
Manage queue processing

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically three to five years of related experience
Proficiency in Salesforce and/or nCino CRM
Experience with Hogan and Fusion
Prior banking product or sales support experience
Working knowledge of Power BI or other data visualization tools
Strong understanding of sales, operations, and support functions
Excellent analytical and problem-solving skills
Ability to work independently and exercise discernment in making judgment calls
Strong written and verbal communication skills
Experience in data analysis, including proficiency in Excel (e.g., VLOOKUP)
Help desk support experience
Ability to identify and resolve exceptions
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension