Sales Support Representative

U.S. Bank

. Provides product, system, sales process, and contract support to internal sales teams and/or external sales partners .

Posted 9/29/2026full-timeAtlanta • North Carolina • United StatesJuniorMid-Level💰 $26 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in product and system support within the Payments Industry, with strong customer service and communication skills. Capable of managing multiple tasks and resolving issues effectively while adhering to compliance standards.

Highest-signal resume keywords

Payments Industry KnowledgeCustomer Service SkillsMicrosoft Office ProficiencyData Interpretation SkillsInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationTask ManagementProblem Solving

Tools & Technologies

Software PackagesInternal Websites

Industry Keywords

Product SupportSystem IntegrationSales Process SupportContract ManagementCompensation IssuesThird-Party Certification

About the role

Key responsibilities & impact

Provides product, system, sales process, and contract support to internal sales teams and/or external sales partners
Provides product support for terminal, software, and value-add products, including feature functionality, live demonstrations, and system integration and development tools
Assists sales staff in identifying the appropriate contract for new merchant relationships
Researches and resolves compensation issues for internal and external sales staff
Processes third-party certification requests and validates certified vendors on the platform
Maintains internal websites with current information on card schemes and pricing
Notifies sales teams of changes

Requirements

What you’ll need

High school diploma or equivalent
Typically two or more years of related experience
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proven customer service/relations skills
Effective interpersonal, verbal and written communication skills
Some knowledge of the Payments Industry; product and system knowledge helpful
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension