Security Control Center Operator

U.S. Bank

. Monitor all U.S. Bank and U.S. Bancorp systems worldwide from the Security Control Center . Monitor and respond to fire, life safety, intrusion, and asset-protection alarms using the Genetec system . Document and

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $24 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and effective communication abilities while managing alarm monitoring and response operations. Proficient in utilizing security systems and software to ensure the safety and protection of assets and personnel.

Highest-signal resume keywords

Alarm MonitoringIncident DocumentationInterpersonal CommunicationSecurity System OperationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Alarm MonitoringIncident DocumentationBasic Computer SkillsMicrosoft OfficeWindows NTData ManagementAlarm TestingRegulatory KnowledgeProject ManagementTyping Skills

Soft Skills

Analytical SkillsInterpersonal CommunicationTeam CollaborationProblem SolvingAdaptability

Tools & Technologies

Genetec SystemEnterprise Notification System

Industry Keywords

SecurityLaw EnforcementBanking OperationsProperty ManagementCustomer Service

About the role

Key responsibilities & impact

Monitor all U.S. Bank and U.S. Bancorp systems worldwide from the Security Control Center
Monitor and respond to fire, life safety, intrusion, and asset-protection alarms using the Genetec system
Document and communicate alarm interactions to appropriate parties
Coordinate responses with internal and external agencies, including police, fire, EMS, and guard services
Process communications from internal personnel, law enforcement, employees, customers, and vendors
Assist with and document alarm testing
Assist alarm system users and field technicians with system use and testing; identify and escalate service or training issues
Interact with Corporate Real Estate divisions, including Senior Management, Investigations, Guard Services, Facilities, and Engineering
Channel communications between internal business lines and Corporate Security and Real Estate staff
Place security service calls for U.S. Bancorp facilities, dispatch vendors, and help identify issues
Use the Enterprise Notification System to alert employees about incidents affecting safety or business operations
Escalate emergencies according to established criteria and provide timely incident resolution
Prepare thorough, concise written incident documentation using appropriate grammar and style
Operate computer systems and software including Microsoft Office, Windows NT, and proprietary applications
Adapt to operational changes and solve problems using available resources
Perform miscellaneous tasks supporting organizational protection of people, property, and assets

Requirements

What you’ll need

High school diploma or equivalent
Typically less than one year of applicable experience
Security/law enforcement and/or military experience preferred
Central alarm monitoring/dispatch center experience preferred
Previous banking and/or property management operations preferred
Call center and/or customer service experience preferred
Basic understanding of applicable laws, regulations, financial services, and regulatory trends
Well-developed analytical skills
Ability to research and manage multiple projects and deadlines simultaneously
Strong PC skills, particularly word processing, spreadsheet, databases, and presentations
Effective interpersonal and written communication skills
Basic knowledge of computers and basic typing skills
Ability to work independently and as part of a team
Ability to work variable shifts and overtime when business needs require it
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Ability to complete employment eligibility verification and applicable background checks

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension