Senior Contact Center Leader – Service to Sales

U.S. Bank

. Lead execution of service-to-sales strategy across contact center and operational teams .

Posted 10/26/2026full-timeUnited StatesSenior💰 $133,365 - $156,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading service-to-sales strategies, managing operational execution, and driving performance metrics across sales and service environments. Proven ability to enhance client experiences while ensuring compliance with regulatory standards and fostering team development.

Highest-signal resume keywords

Service-To-Sales Strategy ExecutionContact Center Operations ManagementPerformance Metrics ManagementRegulatory Compliance KnowledgeLeadership in Sales Accountability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ProcessesService Delivery ModelsOperational KPIsPerformance ReportingCapacity PlanningContinuous ImprovementSales Enablement ToolsClient Experience EnhancementBudget ManagementForecasting

Soft Skills

LeadershipClient Relationship ManagementTeam DevelopmentAnalytical ThinkingCommunication

Tools & Technologies

CRM PlatformsDigital Servicing ChannelsSales Enablement Programs

Industry Keywords

Financial ServicesBankingCard ServicingRisk ManagementCompliance Adherence

About the role

Key responsibilities & impact

Lead execution of service-to-sales strategy across contact center and operational teams
Translate client interactions into relevant sales opportunities while balancing service excellence with revenue generation
Drive adoption of sales behaviors and servicing standards
Lead day-to-day operations across service and sales-enabled teams
Manage workload, staffing, operational execution, budgets, forecasts, and capacity planning
Deliver relationship-driven client experiences that increase satisfaction, product adoption, retention, and revenue
Monitor and analyze service, sales, quality, productivity, and risk metrics
Drive continuous improvement in call flows, scripting, and sales enablement tools
Provide performance reporting and insights to senior leadership
Ensure regulatory, risk, and compliance adherence and maintain strong controls
Lead and develop a multi-layer organization across service and sales-enabled roles
Partner with product, marketing, servicing, sales, Risk, and Compliance teams
Support service-to-sales programs, campaigns, and platform enhancements
Contribute to servicing model transformation and revenue growth strategy

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically eight or more years of relevant experience
Experience in contact center operations, sales, or servicing environments
Demonstrated leadership experience managing teams with service and/or sales accountability
Strong understanding of customer engagement, sales processes, and service delivery models
Experience managing performance metrics across sales, service, and operational KPIs
Knowledge of regulatory and compliance requirements related to sales practices
Experience in financial services, banking, or card/servicing environments
Exposure to sales enablement programs, CRM platforms, or digital servicing channels
Experience driving service-to-sales transformation initiatives
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension