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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced knowledge of retail banking products and services while effectively engaging clients through proactive communication and relationship-building. Holds NMLS registration and maintains compliance with regulatory requirements in the financial services industry.
Highest-signal resume keywords
Retail Banking ExperienceNMLS RegistrationCustomer Service SkillsDigital Product DemonstrationRelationship Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bank Policies KnowledgeRetail Products KnowledgeSales Campaign ParticipationCustomer Needs AssessmentAccount Information Processing
Soft Skills
Effective CommunicationInterpersonal SkillsProactive Outreach
Tools & Technologies
Digital ProductsSelf-Service Technologies
Certifications & Qualifications
NMLS Registration
Industry Keywords
Financial ServicesComplianceS.A.F.E. ActRegulation Z
About the role
Key responsibilities & impact- Build relationships with customers through in-person, appointment-based, and virtual channels
- Provide banking counsel while adapting a digital-first mindset
- Assess and attend to customers’ banking needs
- Obtain and process customer and account information
- Demonstrate and educate clients on available deposit and loan products and services
- Recommend solutions based on each customer’s unique goals and needs
- Work in other nearby locations on occasion
Requirements
What you’ll need- High school diploma or equivalent
- Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training
- Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- Ongoing compliance with all legal or regulatory registration requirements
- Maintaining a satisfactory criminal and credit record
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to effectively engage and communicate with clients
- Advanced knowledge of applicable bank and branch policies, procedures and support systems
- Thorough knowledge of all retail products and services
- Proven customer service and interpersonal skills
- Experience in participating in sales campaigns/promotions
- Experience with using and demonstrating digital products and self-service technologies
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Experience in the financial services industry preferred
- Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
