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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex loan processes within the healthcare industry, ensuring compliance with regulatory requirements while providing exceptional client support and relationship management. Proficient in training and mentoring team members to enhance performance and maintain high standards in loan closing operations.
Highest-signal resume keywords
Healthcare Loan ClosingClient Relationship ManagementNCino ProficiencySalesforce ProficiencyRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Documentation ReviewCommercial Loan AdministrationProblem ResolutionClient Documentation CollectionEscrow ManagementDue Diligence IdentificationPerformance Feedback ImplementationOrganizational SkillsReal Estate Loan AdministrationTraining Development
Soft Skills
Interpersonal CommunicationVerbal CommunicationWritten CommunicationSelf-MotivationResults Orientation
Tools & Technologies
Microsoft OfficeNCinoSalesforce
Industry Keywords
Healthcare IndustryLoan RequirementsClient SatisfactionOne Bank StrategyClosing AgentsTitle AgentsU.S. Bank PoliciesCode of EthicsBusiness Conduct
About the role
Key responsibilities & impact- Support loans, inquiries, and client-satisfaction items while working with Healthcare Relationship Managers and Practice Finance Business Development Officers
- Support sales teams in executing a One Bank strategy and growing market share
- Retain and deepen client relationships by providing knowledgeable, timely, and professional client support
- Review loan approvals and loan documents prepared by internal teams and outside counsel
- Ensure borrowers and lenders pay all fees and set up escrow when needed
- Collect required client documentation based on loan conditions and monitor closing documentation requirements
- Build client relationships and manage expectations for documentation and timing throughout the loan closing process
- Ensure compliance with loan requirements, regulatory requirements, and approval conditions
- Identify due diligence issues and work with others to find solutions
- Communicate with title and closing agents, outside counsel, borrowers, and others to ensure accurate documentation
- Collaborate on and implement new-hire and continuing-education methodology and resources for the Loan Closing team
- Maintain a pipeline of 12–16 loans and close 5–7 per month
- Handle complex, advanced loan types
- Mentor the team and maintain the Healthcare Lending playbook
- Own and maintain training components for the closing team
- Create and maintain training with partners, implement continuing education, and onboard new closers
- Stay updated on enhancements and upcoming items for the closing team
- Organize special projects advancing Healthcare and the closing team
- Train and upskill closers in management-identified areas
Requirements
What you’ll need- Bachelor's degree, or equivalent work experience
- Typically eight or more years of job-related experience
- Experience working with closing commercial loans for the healthcare industry
- Considerable knowledge of departmental and bank products and services
- Proven customer service and problem resolution skills
- Proficient computer navigation skills using nCino, Salesforce, and Microsoft Office applications
- Effective interpersonal, verbal and written communication skills
- Three or more years of previous real estate loan administration experience or real estate paralegal experience
- Experience in receiving and implementing performance feedback and coaching
- Self-motivated and results-oriented with excellent organizational skills
- Experience deepening relationships over the phone with clients
- Ability to work from a U.S. Bank location three (3) or more days per week
- Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension