Senior Relationship Banker

U.S. Bank

. Build and foster relationships with clients through proactive outreach and follow-up .

Posted 9/18/2026full-timeMedford • Oregon • United StatesSenior💰 $27 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of retail banking products and services, with a strong ability to build client relationships and provide tailored recommendations. Proficient in utilizing digital products and self-service technologies to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Retail Banking ExperienceNational Mortgage Licensing System (NMLS) RegistrationCustomer Service SkillsDigital Product DemonstrationSales Campaign Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking Products KnowledgeAccount OpeningCredit Application ProcessingTransaction ProcessingCustomer Needs Assessment

Soft Skills

Relationship BuildingEffective CommunicationInterpersonal SkillsProactive OutreachCollaboration

Tools & Technologies

Digital Banking ServicesSelf-Service Technologies

Certifications & Qualifications

NMLS Registration

Industry Keywords

Consumer BankingBusiness BankingS.A.F.E. Act ComplianceRegulation ZCode of Ethics

About the role

Key responsibilities & impact

Build and foster relationships with clients through proactive outreach and follow-up
Engage clients in person, by appointment, and virtually
Assess and attend to customers’ banking needs
Obtain and process customer and account information
Demonstrate and educate clients on deposit and loan products and services
Recommend solutions based on customers’ goals and needs
Maintain knowledge of consumer and business banking products and digital services
Greet clients and process basic transactions
Develop collaborative partnerships with branch team members and partners
Open new consumer and business accounts
Complete service requests and submit credit applications
Educate clients on emerging and self-service digital products
Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need

High school diploma or equivalent
Typically five or more years of job-related, retail banking experience or a combination of experience and commensurate training
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
Completion of the NMLS registration process, including a criminal background and credit check
Ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Advanced knowledge of applicable bank and branch policies, procedures and support systems
Thorough knowledge of all retail products and services
Proven customer service and interpersonal skills
Experience in participating in sales campaigns/promotions
Experience using and demonstrating digital products and self-service technologies
Ability to identify customers’ needs while leveraging a digital-first mindset
Advanced proficiency in making appropriate customer recommendations
Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution
Pension