Senior UX Researcher – Digital Experience

U.S. Bank

. Lead end-to-end UX research and discovery efforts aligned with business and product objectives .

Posted 10/21/2026full-timeUnited StatesSenior💰 $119,765 - $140,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading UX research strategies and methodologies to drive product direction and business strategy within Business Banking. Capable of translating complex research findings into actionable insights while mentoring junior researchers and influencing senior leaders.

Highest-signal resume keywords

UX Research StrategyStakeholder EngagementMentoring ResearchersData-Driven InsightsDigital Banking Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX ResearchQualitative ResearchJourney MappingResearch MethodologiesData AnalysisSynthesis of FindingsResearch StandardsProduct Strategy InfluenceBusiness Decision-MakingExperience Improvement

Soft Skills

CommunicationCollaborationInfluencingCoachingProblem-Solving

Industry Keywords

Business BankingDigital ExperiencesConsulting EnvironmentsCross-Functional TeamsRegulated OrganizationsDigital InvestmentsTreasury ManagementLendingOnboardingPayments

About the role

Key responsibilities & impact

Lead end-to-end UX research and discovery efforts aligned with business and product objectives
Partner with product managers, designers, business stakeholders, and Business Banking leaders to define problems, shape research strategies, and guide decisions
Drive UX research strategy across multiple Business Banking products, channels, and initiatives
Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
Translate findings into clear, actionable insights informing product direction and business strategy
Present insights in a structured, outcome-oriented way to technical and non-technical audiences
Identify opportunities to improve digital experiences for business clients, bankers, and internal partners
Influence product, strategy, and Business Banking leaders through research-based recommendations for digital investment, experience improvement, and prioritization
Establish and advance UX research standards, frameworks, and best practices
Mentor and guide junior researchers
Improve the quality, clarity, and repeatability of research practices

Requirements

What you’ll need

Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
Six to Eight years of UX design research experience
Recognized UX research subject matter expert with ability to influence product strategy and business decision-making
Experience driving research strategy across multiple products, programs, or business domains
Experience establishing, scaling, or improving UX research standards, methodologies, and best practices
Experience mentoring or coaching researchers
Ability to influence senior leaders through data-driven insights and recommendations related to digital investments and prioritization
Experience working within large, complex, or regulated organizations
Experience in consulting or cross-functional environments with strong stakeholder engagement
Experience partnering with product, design, business banking, sales, service, operations, and client-facing teams
Experience conducting research related to digital banking, treasury management, lending, onboarding, servicing, payments, or other Business Banking experiences
Ability to translate complex findings into actionable insights that drive decisions
Experience working in fast-paced environments with evolving priorities
This position is not eligible for visa sponsorship
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension