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Servicing Support Specialist
U.S. Bank. Support the Mortgage Default Servicing organization by managing mortgage loan files involving title-related issues, contested foreclosure matters, probate cases, statute of limitations concerns, evictions, and other specialized servicing activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage servicing operations, including title-related issues, foreclosure processes, and legal documentation analysis. Proven ability to communicate effectively with stakeholders and identify process improvements to enhance operational efficiency.
Highest-signal resume keywords
Mortgage Servicing ExperienceForeclosure Process KnowledgeLegal Documentation ReviewCritical Thinking SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mortgage Default ManagementTitle AnalysisForeclosure DocumentationProbate Case ManagementLoss Mitigation StrategiesJudicial Foreclosure KnowledgeNon-Judicial Foreclosure KnowledgeFile Documentation ResearchProcess Improvement IdentificationRegulatory Compliance
Soft Skills
Strong Communication SkillsAttention to DetailProblem-Solving AbilitiesTeam CollaborationAdaptability
Industry Keywords
Mortgage OperationsTitle-Related MattersEvictionsStatute of LimitationsBankruptcyLegal Support FunctionsStakeholder EngagementOperational EfficiencyRisk ManagementU.S. Bank Policies
About the role
Key responsibilities & impact- Support the Mortgage Default Servicing organization by managing mortgage loan files involving title-related issues, contested foreclosure matters, probate cases, statute of limitations concerns, evictions, and other specialized servicing activities
- Review and analyze mortgage loan files involving title defects, contested matters, foreclosure-related issues, probate cases, and other specialized servicing situations
- Research file documentation and identify issues requiring resolution to support loan servicing and foreclosure processes
- Partner with internal Legal teams, business partners, and external law firms to obtain information, resolve file exceptions, and drive appropriate outcomes
- Evaluate recommendations received from external counsel and perform independent analysis to determine next steps
- Maintain accurate records and documentation within servicing systems and repositories
- Monitor assigned caseload and ensure timely completion of action items and critical milestones
- Communicate professionally with internal and external stakeholders regarding file status, resolution strategies, and documentation requirements
- Ensure adherence to regulatory, compliance, and risk management requirements governing mortgage servicing operations
- Identify process improvement opportunities and contribute ideas that enhance efficiency, accuracy, and overall team performance
- Collaborate effectively within a team-oriented environment to support business objectives and workload management
Requirements
What you’ll need- High school diploma or equivalent
- Five or more years of experience in administrative support activities
- Mortgage servicing, mortgage default, foreclosure, bankruptcy, loss mitigation, title, or related mortgage operations experience
- Understanding of mortgage documents, property ownership records, and title-related matters
- Knowledge of judicial and non-judicial foreclosure processes
- Experience reviewing legal, mortgage, or servicing documentation
- Strong critical thinking, analytical, and problem-solving abilities
- Ability to independently investigate issues and determine appropriate resolution paths
- Experience working with attorneys, law firms, title companies, or legal support functions
- Strong written and verbal communication skills with the ability to communicate professionally across multiple stakeholder groups
- Demonstrated attention to detail and commitment to accuracy
- Strong organizational skills with the ability to manage a high-volume caseload and competing priorities
- Ability to work effectively in a collaborative team environment
- Proven adaptability and openness to change in a fast-paced operational setting
- Experience identifying opportunities for process improvements and operational efficiencies
- Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension