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U.S. Bank

Small Business Relationship Banker

U.S. Bank

. Demonstrate excellent customer service in accordance with U.S.

Posted 9/17/2026full-timeLouisville • Kentucky • United StatesMid-LevelSenior💰 $28 - $35 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and customer service within small business banking, focusing on building client relationships and providing tailored financial solutions. Proficient in compliance with banking regulations and maintaining responsible banking practices.

Highest-signal resume keywords
Consultative SalesCustomer ServiceSmall Business Banking ExperienceFinancial Solutions DevelopmentRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Financial AnalysisCash-Flow ManagementBusiness Deposit SolutionsLending and Credit SolutionsTreasury ManagementPayment SolutionsDigital Banking SolutionsPipeline ManagementRelationship ManagementNew Business Development
Soft Skills
Strong Communication SkillsProactive OutreachConsultative SellingRelationship BuildingDisciplined Follow-Through
Tools & Technologies
CRM Systems
Certifications & Qualifications
Bachelor’s Degree in Business, Accounting, or FinanceNational Mortgage Licensing Service Registration
Industry Keywords
Small Business BankingU.S. Bank Core ValuesS.A.F.E. Act of 2008Regulation ZResponsible Banking Practices

About the role

Key responsibilities & impact
  • Demonstrate excellent customer service in accordance with U.S. Bank Core Values
  • Serve as the primary Small Business Banking partner for assigned branches and relationships
  • Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
  • Support two to three branch locations as a dedicated resource for branch teams
  • Address complex small business client needs and opportunities
  • Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through
  • Translate financial information, cash-flow dynamics, client goals, operating cycle considerations, and risk indicators into practical guidance and solution recommendations
  • Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals
  • Identify client priorities and align products and services with growth, efficiency, and risk objectives
  • Recommend business deposit, lending and credit, treasury management, payment, business credit card, digital, cash-flow, and other small-business solutions
  • Develop internal and external relationships with branch partners, centers of influence, clients, and other business line partners
  • Coordinate relationship ownership through handoff, decision, follow-up, activation, usage, and demonstrated client value
  • Share referral outcomes, successful sales and service practices, and insights on newly established small business relationships
  • Maintain CRM discipline and responsible banking practices
  • Support the McMahan Plaza, Highlands, and Bashford Manor Kroger offices

Requirements

What you’ll need
  • Bachelor’s degree in business, Accounting, Finance, or equivalent experience and job-related experience
  • Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience
  • National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
  • Ongoing compliance with all legal or regulatory registration requirements
  • Maintaining a satisfactory criminal and credit record
  • Strong written and verbal communication skills
  • Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices
  • Ability to work from a U.S. Bank location five days per week
  • Ability to drive two or more hours per week
  • Compliance with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • Pension
  • Disability accommodations during the application or hiring process