Small Business Relationship Banker I

U.S. Bank

. Demonstrate excellent customer service in accordance with U.S.

Posted 11/5/2026full-timeAnkeny • Iowa • United StatesMid-LevelSenior💰 $31 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consultative selling and customer relationship management within small business banking, providing tailored financial solutions and maintaining compliance with regulatory standards. Strong ability to build client relationships and achieve financial targets through proactive outreach and effective communication.

Highest-signal resume keywords

Consultative SellingCustomer Relationship ManagementSmall Business Banking ExperienceFinancial Solutions DevelopmentRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial SolutionsBanking OperationsSales DevelopmentPipeline ManagementBusiness Deposit SolutionsLending and Credit SolutionsTreasury ManagementCash-Flow AnalysisRisk AssessmentDigital Banking Solutions

Soft Skills

Excellent Customer ServiceStrong Communication SkillsProactive OutreachRelationship BuildingConsultative Approach

Tools & Technologies

CRM SystemsFinancial Analysis ToolsSales Tracking Software

Certifications & Qualifications

Bachelor’s Degree in BusinessNational Mortgage Licensing Service Registration

Industry Keywords

Small Business BankingConsultative SalesCommunity RelationsResponsible Banking PracticesCompliance with S.A.F.E. Act

About the role

Key responsibilities & impact

Demonstrate excellent customer service in accordance with U.S. Bank Core Values
Serve as the primary Small Business Banking partner for assigned branches and relationships
Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million
Support two to three branch locations as a dedicated resource for branch teams
Address complex small business client needs and opportunities
Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow-through
Translate financial information, cash-flow dynamics, client goals, operating cycle considerations, and risk indicators into practical guidance and solution recommendations
Conduct outside prospecting and sales activities to grow revenue and achieve financial targets and growth goals
Identify client priorities and align products and services to growth, efficiency, and risk objectives
Recommend business deposit, lending and credit, treasury management, payment, business credit card, digital, cash-flow, and other small-business solutions
Develop internal and external relationships with branch partners, centers of influence, clients, and other business line partners
Maintain relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value
Share referral outcomes, successful sales and service practices, and insights on newly established small business relationships
Balance acquisition, deepening, and service while maintaining CRM discipline and responsible banking practices
Cover a territory of branches around a 50-mile radius of Ankeny, Iowa

Requirements

What you’ll need

Bachelor’s degree in business, Accounting, Finance, or equivalent experience and job-related experience
Three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience
National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
Ongoing compliance with all legal or regulatory registration requirements
Maintaining a satisfactory criminal and credit record
Strong written and verbal communication skills
Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension