Software Engineer 2 – ServiceNow Developer

U.S. Bank

. Design and deliver ServiceNow capabilities across Customer Service Management, service operations, onboarding, customer issue management, and API-based integrations .

Posted 9/15/2026full-timeHopkins • Colorado • United StatesMid-LevelSenior💰 $105,400 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow development, including configuration, customization, and integration with core business platforms. Proficient in Agile methodologies and capable of translating business needs into effective technical solutions.

Highest-signal resume keywords

ServiceNow DevelopmentCustomer Service ManagementREST API IntegrationJavaScript ScriptingAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationServiceNow CustomizationWorkflow ManagementFlow DesignerHTMLCSSAngularJSBusiness RulesScript IncludesUI Actions

Soft Skills

Problem-SolvingOwnership MindsetCollaboration

Tools & Technologies

ServiceNowAgile FrameworkScrumService PortalAPI-Based Integrations

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer Service ManagementIT Service ManagementSoftware Development LifecycleQuality EngineeringU.S. Bank Compliance

Tech Stack

Tools & technologies

AngularITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Design and deliver ServiceNow capabilities across Customer Service Management, service operations, onboarding, customer issue management, and API-based integrations
Build scalable ServiceNow solutions that improve internal operations and customer support experiences for the Fleet business
Develop ServiceNow CSM modules and enable onboarding workflows
Support customer-facing portals for issue management
Automate manual processes
Develop AI insights for customers
Integrate ServiceNow with core business platforms through APIs
Translate business needs into technical designs
Configure and customize the ServiceNow platform
Build reliable integrations
Participate in Agile delivery ceremonies
Contribute to quality engineering practices across the software development lifecycle
Partner directly with product and operations teams

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Three to five years of relevant experience
Hands-on ServiceNow development experience, including design, configuration, customization, testing, implementation, and support
Strong experience with ServiceNow Customer Service Management and IT Service Management modules
Experience across the full software development lifecycle, including requirements analysis, solution design, development, testing, deployment, and post-production support
Ability to work effectively in an Agile environment with a Scrum framework
Experience developing integrations using REST APIs, Scripted REST APIs, and other ServiceNow integration capabilities
Strong JavaScript scripting experience on the ServiceNow platform, including client-side and server-side scripting
Experience building and managing workflows using Flow Designer and Workflow Editor
Experience with Advanced Work Assignment, including channels, queues, assignment rules, agent presence, and capacity management
Ability to troubleshoot Agent Chat and Configurable Workspace issues
Experience with Service Portal development, including portals, pages, widgets, and custom logic
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, UI Pages, UI Macros, and CMS
Front-end development experience using HTML, CSS, AngularJS, or similar technologies
Ability to collaborate with product owners, business stakeholders, architects, QA engineers, and operations teams
Strong problem-solving skills, ownership mindset, and ability to deliver in a fast-paced environment
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension