FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Tier 2 technical support and troubleshooting for payment technology, including POS systems and merchant terminals. Strong ability to communicate solutions effectively while providing exceptional customer service in a technical support environment.
Highest-signal resume keywords
Technical Support ExperiencePOS System TroubleshootingPayment Gateway ExperienceConverge ExperienceStrong Verbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingPayment ProcessingMerchant ServicesCustomer SupportIssue Diagnosis
Soft Skills
Customer Service SkillsClear Communication
Tools & Technologies
ConvergePayment TechnologyMerchant TerminalsPOS Systems
Industry Keywords
Elavon Payment GatewayTechnical Support EnvironmentEscalation ResourceU.S. Bank PoliciesCode of Ethics
About the role
Key responsibilities & impact- Provide Tier 2 technical support and troubleshooting for merchants experiencing technical issues
- Serve as an escalation resource for STS Tier 1
- Provide technical consultations to other internal support teams
- Troubleshoot issues involving Converge, payment technology, POS systems, and merchant terminals
- Support merchants and internal partners through phone, email, and chat channels
- Handle escalated merchant interactions requiring additional technical expertise
- Research and troubleshoot issues while clearly communicating solutions and next steps
- Continue developing knowledge of EPG (Elavon Payment Gateway)
- Work approximately 70% by phone, with remaining time divided between chat and email/project work
Requirements
What you’ll need- Technical support or advanced troubleshooting experience
- Experience supporting technology directly with customers
- POS system or payment-terminal troubleshooting experience
- Merchant services or payment-processing experience
- Payment gateway experience
- Converge experience
- Experience in technical customer-support environments where both technical proficiency and customer service are emphasized
- Computer science education or other demonstrated technical learning/development
- Hands-on technical troubleshooting experience
- Ability to diagnose issues rather than simply follow standard customer-service processes
- Strong verbal communication and customer-service skills
- Experience troubleshooting POS systems, merchant terminals, payment technology, or similar technical products
- Exposure to merchant services, payment processing, gateways, or Converge
- Interest in continuing to grow technically and learn new platforms
- Candidates must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension