FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Tier 2 technical support and troubleshooting for payment technology, including POS systems and merchant terminals. Proficient in providing technical consultations and resolving escalated issues while maintaining strong communication and customer service skills.
Highest-signal resume keywords
Technical Support ExperiencePOS System TroubleshootingPayment Gateway ExperienceCustomer Service SkillsHands-On Technical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingPayment TechnologyPOS SystemsMerchant TerminalsPayment ProcessingConvergeTechnical ProficiencyIssue DiagnosisComputer Science Education
Soft Skills
Strong Verbal CommunicationCustomer Service
Tools & Technologies
Elavon Payment GatewayConverge
Industry Keywords
Merchant ServicesPayment ProcessingTechnical Customer Support
About the role
Key responsibilities & impact- Provide Tier 2 technical support and troubleshooting for merchants experiencing technical issues
- Serve as an escalation resource for STS Tier 1
- Provide technical consultations to other internal support teams
- Troubleshoot Converge, payment technology, POS systems, and merchant terminals
- Support merchants and internal partners via phone, email, and chat
- Handle escalated merchant interactions requiring additional technical expertise
- Research and troubleshoot issues while communicating solutions and next steps
- Develop knowledge of EPG (Elavon Payment Gateway)
- Work approximately 70% by phone, with remaining time divided between chat and email/project work
Requirements
What you’ll need- Technical support or advanced troubleshooting experience
- Experience supporting technology directly with customers
- POS system or payment-terminal troubleshooting experience
- Merchant services or payment-processing experience
- Payment gateway experience
- Converge experience or familiarity is valuable
- Experience in technical customer-support environments emphasizing technical proficiency and customer service
- Computer science education or other demonstrated technical learning/development
- Hands-on technical troubleshooting experience
- Ability to diagnose issues rather than simply follow standard customer-service processes
- Strong verbal communication and customer-service skills
- Interest in continuing to grow technically and learn new platforms
- Ability to work Monday-Friday, 12:30 PM-9:00 PM Eastern Time; training Monday-Friday, 8:30 AM-5:00 PM Eastern Time
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension