Strategic Services Operations Manager

U.S. Bank

. Build trusted relationships with senior leaders, clients, relationship managers, product partners, and operational teams .

Posted 10/8/2026full-timeUnited StatesSeniorLead💰 $148,495 - $174,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Global Custody Services, Asset Servicing, and Institutional Banking, with a strong ability to build executive-level partnerships and drive strategic initiatives. Proven track record in managing complex cross-functional projects and delivering measurable business outcomes in a fast-paced financial environment.

Highest-signal resume keywords

Global Custody ServicesAsset ServicingClient RetentionCross-Functional InitiativesExecutive-Level Partnerships

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Securities ProcessingOperational ImprovementIssue ManagementGovernanceService Delivery

Soft Skills

Exceptional CommunicationAnalytical SkillsProblem-SolvingCollaborationAccountability

Industry Keywords

Institutional BankingCorporate TrustBusiness EngagementRelationship ManagementFinancial Services

About the role

Key responsibilities & impact

Build trusted relationships with senior leaders, clients, relationship managers, product partners, and operational teams
Lead executive engagement routines, governance forums, strategic reporting, and service-level agreement oversight
Coordinate the identification, escalation, tracking, and resolution of complex custody-related issues
Translate client feedback, market developments, and operational challenges into strategic initiatives, product enhancements, and measurable business outcomes
Provide custody market expertise through client presentations, business reviews, industry analysis, and strategic consultations
Partner with business development and relationship management teams to support client retention, growth opportunities, and complex client needs
Drive cross-functional initiatives involving Operations, Product, Technology, Risk, Finance, Legal, and Compliance
Help internal teams and clients prepare for regulatory, market, and operational changes
Represent the organization with clients, investment managers, sub-custodians, fintech providers, and industry participants
Influence enterprise-wide initiatives and strategic priorities
Partner with executive leadership across multiple business lines
Drive meaningful change in a complex, highly visible environment
Support major institutional clients and sophisticated market participants
Serve as a recognized subject matter expert and industry ambassador

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Economics, Operations Management, or a related discipline
10+ years of experience in Global Custody, Asset Servicing, Corporate Trust, Institutional Banking, Operations, Client Service, Business Engagement, Relationship Management, or related financial services functions
Direct experience within Global Custody Services, Asset Servicing, Securities Processing, Institutional Trust & Custody, or Corporate Trust
Strong network within the institutional custody and asset servicing industry
Experience supporting strategic growth initiatives, client retention efforts, and business development activities
Proven ability to influence operating models, product strategies, and client service frameworks across a large financial institution
Deep understanding of global custody services, asset servicing, securities processing, cash correspondent banking, and complex asset administration
Experience supporting institutional and wealth-focused business lines within a large financial institution
Proven ability to build executive-level partnerships and influence senior stakeholders
Strong experience leading complex cross-functional initiatives and driving results without direct authority
Expertise in issue management, governance, service delivery, and operational improvement
Exceptional communication, presentation, analytical, and problem-solving skills
Ability to successfully manage competing priorities in a fast-paced, evolving environment
Strong leadership capabilities with a focus on collaboration, accountability, and continuous improvement
Must work from a U.S. Bank location three or more days per week
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension