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U.S. Bank

Technical Product Manager – Payments Reliability & Observability Platform

U.S. Bank

. Lead the development and maintenance of Product Observability across all Payments divisions .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $86,360 - $101,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Product Management with a strong focus on Observability, Site Reliability Engineering (SRE), and service health monitoring. Capable of leading cross-functional teams to enhance product reliability and customer experience through effective roadmap development and stakeholder collaboration.

Highest-signal resume keywords
Technical Product ManagementObservability ExpertiseAgile Development PracticesStakeholder ManagementCloud Platforms Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Product Roadmap DevelopmentService Health MonitoringKPI DefinitionUser Story WritingIncident AnalysisPerformance Metrics TrackingBudgeting and ForecastingContinuous ImprovementAgile FrameworksTechnical Requirements Translation
Soft Skills
LeadershipCommunicationProblem-SolvingStakeholder EngagementUser Feedback Gathering
Tools & Technologies
JiraServiceNowCI/CDAPIsDistributed Systems
Industry Keywords
PaymentsProduct ObservabilityService ReliabilityMonitoring Best PracticesCustomer Journey Mapping

Tech Stack

Tools & technologies
CloudDistributed SystemsITSMServiceNow

About the role

Key responsibilities & impact
  • Lead the development and maintenance of Product Observability across all Payments divisions
  • Lead Payments Observability as a product in partnership with business and engineering teams
  • Own and maintain the observability product roadmap and backlog
  • Prioritize initiatives based on stakeholder needs and business objectives
  • Align with U.S. Bank’s enterprise observability strategy
  • Develop actionable plans to enhance observability capabilities
  • Define and execute the observability and reliability product roadmap
  • Partner with engineering, SRE, operations, and business teams to improve service reliability and customer experience
  • Establish and track reliability metrics, performance goals, and service health indicators
  • Drive adoption of monitoring, alerting, dashboarding, and observability best practices
  • Analyze incidents, trends, and performance data to identify improvement opportunities
  • Create executive and operational reporting on platform health and customer journeys
  • Lead cross-functional stakeholders to deliver resilient, scalable payment solutions

Requirements

What you’ll need
  • Technical Product Management experience
  • Product Management experience supporting technology, platform, infrastructure, or reliability-focused products
  • Ability to support product strategy, vision, and roadmap development
  • Strong understanding of Observability, Site Reliability Engineering (SRE), and service health monitoring
  • Expertise in agile development practices and frameworks including Scrum and Kanban
  • Strong knowledge of project management and issue-tracking tools, such as Jira
  • Experience with IT service management tools including ServiceNow
  • Ability to translate business needs into technical product requirements and priorities
  • Skill in writing clear product requirements, user stories, nonfunctional requirements, and measurable acceptance criteria
  • Experience defining KPIs, OKRs, adoption measures, and outcome metrics
  • Strong stakeholder management, communication, leadership, and problem-solving skills
  • Experience gathering user feedback, identifying pain points, and mapping customer journeys
  • Experience with product budgeting, forecasting, vendor costs, licensing, and investment planning
  • Ability to identify cross-team dependencies, sequence work, manage delivery risks, and coordinate releases
  • Working knowledge of cloud platforms, APIs, distributed systems, CI/CD, infrastructure, and modern application architectures
  • Experience using incident reviews and operational metrics to drive continuous improvement
  • Ability to work from a U.S. Bank location three or more days per week
  • Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution and pension