Field Liaison – Patient Access

UBC

. Build and maintain relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory .

Posted 9/19/2026full-timeRemote • Tennessee • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing relationships with key account manufacturers and providing support for complex clinical and reimbursement issues. Proficient in data analysis, report preparation, and effective communication within a fast-paced healthcare environment.

Highest-signal resume keywords

Bachelor's DegreeAdvanced Knowledge Of Medical Insurance TerminologyMicrosoft Office ProficiencyHealthcare ExperienceStrong Written And Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport PreparationReimbursement Policy FormulationAdverse Event Trend AnalysisProblem SolvingTroubleshootingResearch Skills

Soft Skills

Attention To DetailTeam BuildingTraining SkillsCommunication Skills

Industry Keywords

HealthcarePatient/Provider SupportField SalesQuarterly Business ReviewsProgram Launch Support

About the role

Key responsibilities & impact

Build and maintain relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory
Provide SME support for complex patient/provider clinical and reimbursement issues
Represent UBC at manufacturer national sales conferences
Prospect for account revenue opportunities
Gather, analyze, and report adverse event trend data for Quarterly Business Reviews and other manufacturer reports
Formulate, interpret, and implement reimbursement policies to resolve complex dispensing or referral issues
Serve as SME to physician offices, manufacturer representatives, health plans, and patients
Support manufacturer field sales with program launches and ongoing therapy utilization through marketing, education, and training materials
Provide Program Specific Plan support on special projects
Prepare data for QBRs, FDA requirements, special projects, and reports
Answer incoming calls, assess caller needs, and provide accurate resolutions

Requirements

What you’ll need

Bachelor’s degree or 6–8 years of relevant working experience
0–2 years of experience; three years of healthcare experience preferred
Demonstrated team lead experience preferred
Proficient in Microsoft Office applications
Advanced knowledge of medical insurance terminology
Ability to handle a fast-paced environment
Strong written and verbal communication skills
Advanced problem solving and troubleshooting skills
Strong attention to detail
Strong team building skills and the ability to train other team members
Research, analysis, report preparation and documentation skills
Shift schedule: 9am to 6pm EST

Benefits

Comp & perks

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short-term disability
Long term disability
Life insurance
Discount programs