Patient Coordinator

• Handle all inbound and outbound patient, physician, and physician advocate communications professionally and within program guidelines
• Accurately enter eligibility paperwork and other information into the system
• Maintain accurate and complete documentation of applications, mailers, orders, enrollment forms, new patients, inquiries, and system records
• Perform specialized functions for each program accurately
• Assist department leads/supervisors in developing employees and answering questions
• Enter and interpret program materials to determine enrollment criteria
• Explain program requirements to callers and other employees
• Place outbound calls to clarify issues involving program guidelines
• Manage communications and eligibility applications based on daily operational needs and program volume

Patient Services Coordinator II

• Handle all inbound and outbound patient, physician, and physician advocate communications professionally and within program guidelines
• Accurately enter eligibility paperwork and other information into the system
• Maintain accurate and complete documentation of applications, mailers, orders, enrollment forms, and new patients
• Maintain accurate and complete documentation and system records of all inquiries
• Perform specialized functions for each program with a high level of accuracy
• Aid department leads/supervisors in developing other employees and answering questions
• Enter and interpret program materials to determine enrollment criteria
• Explain program requirements to callers and other employees
• Place outbound calls to clarify issues involving program guidelines
• Manage communications, eligibility applications, and other information according to function and program volume
• Determine applicant eligibility and perform other program-specific functions

Patient Access

• Build and maintain relationships as the single point of contact with field teams for high-volume, key account manufacturers in an assigned territory
• Provide subject matter expert support for complex patient, provider, clinical, and reimbursement issues
• Represent UBC at manufacturer-hosted conferences
• Gather, analyze, and report case trend data for Quarterly Business Reviews and other manufacturer-required reports
• Build strong relationships with field-based partners
• Formulate processes and interpret reimbursement policies to resolve complex dispensing or referral issues
• Serve as SME on intricate cases for prescriber offices, manufacturer representatives, health plans, and patients
• Identify measures to avoid disruption in drug therapy and identify patient affordability options
• Assist manufacturer field teams with program launch implementation and ongoing therapy utilization through education and training materials
• Provide Program Specific Processes support and contribute to special projects enhancing program workflows, reimbursement activities, and ongoing utilization
• Gather, analyze, and prepare data for QBRs, FDA requirements, special projects, and other reports
• Perform other duties as assigned

Field Liaison – Patient Access

• Build and maintain relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory
• Provide SME support for complex patient/provider clinical and reimbursement issues
• Represent UBC at manufacturer national sales conferences
• Prospect for account revenue opportunities
• Gather, analyze, and report adverse event trend data for Quarterly Business Reviews and other manufacturer reports
• Formulate, interpret, and implement reimbursement policies to resolve complex dispensing or referral issues
• Serve as SME to physician offices, manufacturer representatives, health plans, and patients
• Support manufacturer field sales with program launches and ongoing therapy utilization through marketing, education, and training materials
• Provide Program Specific Plan support on special projects
• Prepare data for QBRs, FDA requirements, special projects, and reports
• Answer incoming calls, assess caller needs, and provide accurate resolutions

• Builds and maintains relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory
• Provides SME support for complex patient, provider clinical, and reimbursement issues
• Represents UBC at manufacturer national sales conferences and prospects for account revenue opportunities
• Gathers, analyzes, and reports adverse event trend data for Quarterly Business Reviews and other manufacturer reports
• Formulates, interprets, and implements reimbursement policies to resolve complex dispensing or referral issues
• Serves as SME on intricate cases for physician offices, manufacturer representatives, health plans, and patients
• Supports manufacturer field sales with program launches and ongoing therapy utilization through marketing, education, and training materials
• Provides Program Specific Plan support on special projects to enhance reimbursement, revenue, and utilization opportunities
• Prepares data for Quarterly Business Reviews, FDA requirements, special projects, and reports
• Answers incoming calls, assesses caller needs, and provides accurate resolutions

Field Liaison, Patient Access

• Builds and maintains relationships as the single point of contact with field teams for high-volume, key account manufacturers in an assigned territory
• Provides subject matter expert support for complex patient, provider, clinical, and reimbursement issues
• Represents UBC at manufacturer-hosted conferences
• Gathers, analyzes, and reports case trend data for Quarterly Business Reviews and other required reports
• Builds strong relationships with field-based partners
• Formulates processes and interprets reimbursement policies to resolve complex dispensing or referral issues
• Serves as SME to prescriber offices, manufacturer representatives, health plans, and patients
• Helps ensure measures are in place to avoid disruption in drug therapy and identify patient affordability options
• Assists manufacturer field teams with program launch and ongoing therapy utilization through education and training materials
• Provides Program Specific Processes support and contributes to special projects
• Enhances program workflows, reimbursement activities, and ongoing utilization
• Prepares data for QBRs, FDA requirements, special projects, and reports
• Performs other duties as assigned

Human Resources

• Build solid relationships with business and functional leaders and serve as the main point of contact for HR
• Serve as the main HR contact for functional leaders up through VP-level, their teams, and all levels of employees and management staff
• Champion change, build organizational trust, and promote a positive workplace culture
• Partner and communicate regularly with leadership on trends
• Provide coaching and guidance regarding policy and procedure interpretation/application, coaching and corrective action, leaves of absence, development plans, and terminations
• Review, interpret, administer, and ensure compliance with federal, state, and local employment laws and company policies and procedures
• Partner with Employee Relations and Legal on escalated cases
• Create and maintain workforce staffing plans with leaders
• Manage recruiting efforts with the Talent Acquisition COE
• Partner with Total Rewards COE on benefits and compensation policies, procedures, programs, and communications
• Provide guidance on benefits and compensation strategy planning and administration
• Develop programs and services to increase employee engagement, retention, and job satisfaction
• Lead talent management events, including succession planning, with HR and leadership
• Deliver orientation/onboarding materials and leadership and compliance training
• Oversee performance management, employee reviews, evaluations, and calibration discussions
• Develop strong relationships across the organization to strengthen HR involvement
• Perform all other duties as assigned

Associate Director/Director, HR Business Partner

Administrative Assistant

• Provide on-site office support to the King of Prussia headquarters
• Ensure smooth functioning and daily operations of the office
• Interact with clients and employees while on-site
• Provide logistical support, including remedy requests, fax/copy/mail area organization, supply ordering, and on-site meeting logistics
• Maintain organization of common spaces
• Conduct special projects such as department moves and project tracking
• Provide advanced administrative support to assigned Senior Leadership Team members
• Handle invoicing and coordinate procurement and accounts payable processes
• Coordinate onboarding for new employees
• Coordinate with internal and external parties to carry out department functions
• Maintain common areas, organize procedures, handle correspondence, manage file systems, and oversee supplies and equipment
• Oversee day-to-day office activities and ensure reception desk coverage
• Champion a positive visitor experience
• Maintain relationships with building management and other tenants
• Schedule appointments, manage calendars, meetings, and events; book travel; complete expense reports; maintain files; mail and ship packages; and update contact and employee databases
• Maintain office equipment, acquire supplies, manage vendors, and coordinate catering and food deliveries
• Manage space and infrastructure planning, including workstation moves, additions, and changes
• Oversee office visitors and ensure a friendly, personal, and professional experience
• Serve as point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
• Maintain office supply inventory and order supplies
• Develop and implement office policies, procedures, and operating standards
• Organize safety protocols and fire and evacuation procedures
• Manage relationships with vendors, service providers, and landlord
• Support budgets and billing processes and negotiate optimal rates/value
• Collaborate with Administrative Assistants, Executive Assistants, and staff across UBC
• Provide coverage and support for other areas as needed
• Create PowerPoint slides and deliver presentations
• Plan, manage, and execute local company events
• Maintain local information to advise leadership on travel, dining, and accommodation options
• Develop standards and promote activities that enhance operations and local employee engagement
• Perform other duties and tasks as assigned

Office Manager – Executive Assistant

• Provide on-site office support to the King of Prussia headquarters
• Ensure smooth functioning and daily operations of the office
• Interact with clients and employees on-site
• Organize common areas, correspondence, file systems, supplies, equipment, and reception coverage
• Serve as the main point of contact for day-to-day office activities
• Champion a positive visitor experience
• Maintain relationships with building management, tenants, vendors, service providers, and landlord
• Provide administrative support to assigned senior leaders, including scheduling, calendar management, meetings, events, travel, expenses, files, shipping, and contact databases
• Oversee office equipment, supplies, procurement, catering, and food deliveries
• Manage space and infrastructure planning, including workstation moves, additions, and changes
• Manage invoicing, billing, budgets, procurement, and accounts payable processes
• Coordinate onboarding for new employees
• Develop and implement office policies, procedures, safety protocols, and fire and evacuation adherence
• Create PowerPoint slides and make presentations
• Plan, manage, and execute local company events
• Support travel, dining, and accommodation planning for leadership
• Promote operational procedures and local employee engagement
• Collaborate with Administrative Assistants, Executive Assistants, and staff across UBC
• Provide additional duties and support as assigned

• Build solid relationships with business and functional leaders and serve as the main point of contact for HR
• Serve as the main HR contact for functional leaders up through VP-level, their teams, and employees and management staff
• Champion change, build organizational trust, and promote a positive workplace culture
• Partner and communicate regularly with leadership on trends
• Provide coaching and guidance on policy interpretation, corrective action, leaves of absence, development plans, and terminations
• Review, interpret, administer, and ensure compliance with federal, state, and local employment laws and company policies
• Partner with Employee Relations and Legal on escalated cases
• Create and maintain workforce staffing plans
• Manage recruiting efforts with the Talent Acquisition COE
• Partner with Total Rewards on benefits and compensation policies, programs, and communications
• Provide guidance on benefits and compensation strategy planning and administration
• Develop programs and services to increase employee engagement, retention, and job satisfaction
• Lead talent management events, including succession planning
• Deliver onboarding materials, leadership training, and HR compliance training
• Oversee performance management, employee reviews, evaluations, and calibration discussions
• Develop strong relationships across the organization to strengthen HR involvement
• Perform other duties as assigned
• Supervisory responsibility as assigned