Field Liaison, Patient Access

UBC

. Builds and maintains relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory .

Posted 9/19/2026full-timeRemote • Tennessee • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing relationships with key account manufacturers and providing support for complex clinical and reimbursement issues. Proficient in data analysis, report preparation, and effective communication to enhance program utilization and revenue opportunities.

Highest-signal resume keywords

Healthcare ExperienceAdvanced Knowledge Of Medical Insurance TerminologyMicrosoft Office ProficiencyTeam Lead ExperienceProblem Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisReport PreparationReimbursement Policy FormulationAdverse Event Trend AnalysisProgram Launch Support

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention To DetailTeam Building SkillsTraining Skills

Industry Keywords

Patient SupportProvider Clinical IssuesReimbursement IssuesQuarterly Business ReviewsSales Conferences

About the role

Key responsibilities & impact

Builds and maintains relationships as the single point of contact with the field sales force for high-volume, key account manufacturers in an assigned territory
Provides SME support for complex patient, provider clinical, and reimbursement issues
Represents UBC at manufacturer national sales conferences and prospects for account revenue opportunities
Gathers, analyzes, and reports adverse event trend data for Quarterly Business Reviews and other manufacturer reports
Formulates, interprets, and implements reimbursement policies to resolve complex dispensing or referral issues
Serves as SME on intricate cases for physician offices, manufacturer representatives, health plans, and patients
Supports manufacturer field sales with program launches and ongoing therapy utilization through marketing, education, and training materials
Provides Program Specific Plan support on special projects to enhance reimbursement, revenue, and utilization opportunities
Prepares data for Quarterly Business Reviews, FDA requirements, special projects, and reports
Answers incoming calls, assesses caller needs, and provides accurate resolutions

Requirements

What you’ll need

Bachelor’s degree or 6 – 8 years of relevant working experience
0 – 2 years of experience
Three years of healthcare experience preferred
Demonstrated team lead experience preferred
Proficient in Microsoft Office applications
Advanced knowledge of medical insurance terminology
Ability to handle a fast-paced environment
Strong written and verbal communication skills
Advanced problem solving and troubleshooting skills
Strong attention to detail
Strong team building skills and the ability to train other team members
Research, analysis, report preparation and documentation skills
Shift schedule: 9am to 6pm EST

Benefits

Comp & perks

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short-term disability
Long term disability
Life insurance
Discount programs