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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing relationships with key account manufacturers and field teams, while providing subject matter expertise in complex patient and reimbursement issues. Proficient in data analysis and reporting, with strong communication and problem-solving skills to enhance program workflows and support ongoing therapy utilization.
Highest-signal resume keywords
Relationship ManagementSubject Matter ExpertiseData Analysis and ReportingCustomer Service ResolutionTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisReport PreparationMedical Insurance TerminologyReimbursement PoliciesProgram Workflow Enhancement
Soft Skills
Strong Communication SkillsProblem SolvingAttention to DetailMulti-taskingTeam Building
Tools & Technologies
Microsoft Office
Industry Keywords
PBMHealthcare IndustryPatient AffordabilityDrug TherapyField-Based Partners
About the role
Key responsibilities & impact- Builds and maintains relationships as the single point of contact with field teams for high-volume, key account manufacturers in an assigned territory
- Provides subject matter expert support for complex patient, provider, clinical, and reimbursement issues
- Represents UBC at manufacturer-hosted conferences
- Gathers, analyzes, and reports case trend data for Quarterly Business Reviews and other required reports
- Builds strong relationships with field-based partners
- Formulates processes and interprets reimbursement policies to resolve complex dispensing or referral issues
- Serves as SME to prescriber offices, manufacturer representatives, health plans, and patients
- Helps ensure measures are in place to avoid disruption in drug therapy and identify patient affordability options
- Assists manufacturer field teams with program launch and ongoing therapy utilization through education and training materials
- Provides Program Specific Processes support and contributes to special projects
- Enhances program workflows, reimbursement activities, and ongoing utilization
- Prepares data for QBRs, FDA requirements, special projects, and reports
- Performs other duties as assigned
Requirements
What you’ll need- Associate or bachelor’s degree preferred
- 2-4 years of relevant working experience
- Previous experience in the PBM and/or healthcare industry preferred
- Demonstrated team lead experience preferred
- Demonstrated customer service resolution skills
- Proficient in Microsoft Office applications
- Advanced knowledge of medical insurance terminology
- Ability to handle a fast-paced environment
- Strong written and verbal communication skills
- Advanced problem solving and troubleshooting skills
- Strong attention to detail and ability to multi-task
- Strong team building skills and the ability to train other team members
- Research, analysis, report preparation and documentation skills
- 8 hour shift between the hours of 8:00AM - 8:00PM; start times will vary depending on need
- Training (6 weeks) hours are 8:00am-5:00pm EST
Benefits
Comp & perks- Remote opportunities
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match
- Tuition reimbursement
- Flexible work environment
- PTO (Paid Time Off)
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short term disability
- Long term disability
- Life insurance
- Discount programs
